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    Business Sales Manager - Augusta, United States - wowway

    wowway
    wowway Augusta, United States

    1 day ago

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    Description

    Location:

    Business Sales Manager - Call Center in Augusta, GA at WOW **Location:**

    **Experience:**

    Not Specified **Job Description**

    The Manager, Business Sales-Contact Center leads and supervises a team of sales professionals that executes the organizations Inbound and Outbound Commercial Sales and Retention operational goals and objectives to enhance both our customer and employee experiences.

    **Duties and Responsibilities:**

    Essential duties and responsibilities include, but are not limited to, those listed below:

    Responsible for day-to-day sales activity management, funnel activity, territory management, and customer focused sales efforts for a team of sales professionals

    Oversee the implementation of strategic plans and operational policies for the sales and retention teams to ensure an excellent customer experience, improve call efficiencies, and meet key specific Key Performance Indicators (KPI) or key metrics

    Develop and sustain a sales culture designed to achieve growth and retention initiatives

    Generate revenue and subscriber growth through the Sales teams that exceed defined targets

    Manage training and QA specific to the department, including creating hiring plan and ensuring that the department is staffed appropriately

    Motivate the sales team to achieve sustained superior performance in a high volume, fast paced environment requiring teamwork, flexibility, and change management

    Direct and perform research and analysis to assess sales opportunities and address customer experience improvements

    Collaborate cross-functionally to effectively utilize resources and achieve results

    Maintain strategic relationships with Field, Dispatch, Collections, IT, and other departments

    Continually tracking critical metrics (including all scorecard/quality statistics) and recommending appropriate changes

    Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws

    Supervisory responsibilities include interviewing, hiring, and on-boarding employees; planning, assigning, and directing work; appraising performance; leading, motivating, rewarding, and disciplining employees; addressing complaints and resolving problems

    Ensure effective training and coaching of all staff

    Occasional travel required

    Other duties as assigned

    **Qualifications:**

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    **-Education:**

    Bachelors degree from a four-year college or university (preferably in a relevant business related field); or an equivalent combination of both education and experience

    **-Experience/Skills Needed:**

    3-5 years related sales experience in a contact center environment

    1-3 years experience leading and supervising a group of sales employees, contact center environment preferred

    Prior Commercial Service experience in cable or telecom is preferred

    Demonstrated history of superior leadership, customer service, and sales skills

    Able to manage multiple simultaneous projects from start to finish

    Must be able to work independently

    Must be able to manage information in a confidential manner

    Must possess excellent communication skills (both verbal and written)

    Proven effectiveness in creating and presenting information to groups at all levels of the organization

    **-Computer Skills:**

    Must possess excellent computer skills, with proven ability to learn new applications

    Superior Microsoft Office/G-Suite skills are required

    Intermediate knowledge of Salesforce

    **Physical Demands:**

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Must be able to perform computer functions and operate routine office equipment

    Frequently required to sit for extended periods of time, stand

    Required to use hands to type, handle objects and paperwork

    ***All qualified applicants will receive consideration for employment

    without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran***


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