- As the primary regional field service engineer, ensure customer needs are met using appropriate resources
- Conduct on-site tool installations and follow testing procedures to ensure accurate working order
- Conduct on-site scheduled planned maintenance visits
- Provide troubleshooting and repair support for customers and other field service personnel
- Cultivate and develop positive working relationships with customers, system users, and company personnel
- Successfully complete technical training as required
- Proactively seek out additional learning opportunities both inside and outside of the region
- Travel, sometimes on short notice to customer sites to resolve problems or support colleagues
- Complete and submit administrative reports
- Partner with colleagues to acquire or provide technical mentorship and training
- Provide training for users on system operation
- Make yourself available to train and mentor new field service engineers
- Provide feedback to product quality teams
- 2 year technical degree, equivalent military or technical training
- Minimum of 3-5 years of hands-on technical experience installing, repairing and calibrating tools such as SEM, TEM, FIB, Probers, or similar systems.
- Detailed understanding and extensive experience solving and repairing ultra-high vacuum, high voltage, mechanical, and computer issues
- Proven track record solving complex problems by process of elimination techniques down to the component level
- Able to read and interpret schematics
- Literate in Windows software environments
- Ability to partner effectively with customers and colleagues
- Excellent interpersonal communication skills; must have professional working proficiency in English
- Able to acquire a valid passport to travel regionally and internationally as required
- Must possess a valid driver's license
- Physical requirements include the ability to lift up to 50 lbs.
- Able to secure entrance to US Government laboratories and facilities, if required
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Engineer II, Field Service - Remote, United States - Thermo Fisher Scientific
Description
Job Description
Job Title: Field Service Engineer II
When you are part of the Thermo Fisher Scientific team, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
Location/Division
Hillsboro, Oregon
The Materials and Structural Analysis Division (MSD) Electron Microscopy business, enables customers to find meaningful answers to questions that accelerate breakthrough discoveries which can ultimately change the world. The M&SA EM business designs, manufactures and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.
Worldwide Electron Microscopy employees, using hardware, software and applications expertise in the electron, ion, and light microscopy fields, significantly help guide our customers' pursuit of discovery and resolution to global challenges in material sciences, life sciences and electronics around the world.
How will you make an impact?
The Field Service Engineer will perform on-site installations, maintaining, and repairing sophisticated systems. Engineers investigate and approve operational quality of system equipment, instruct customers in the operation and maintenance of the system, and serve as company liaison with customers on administrative and technical matters and assigned projects.
What will you do?
How will you get here?
Education
Experience
Knowledge, Skills, Abilities
Position may require Covid-19 vaccination, including a booster and/or routine testing, per client discretion. As a requirement to be onsite at Thermo Fisher Scientific this position requires vaccination status disclosure upon employment.
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
