-
Infinity Technologies Amherst, United StatesTaghleef Industries Germany is seeking a Technical Service Manager to join our team in Holzhausen an der Haide. As a global leader in packaging film solutions, we are dedicated to providing exceptional customer service and innovative products. · With manufacturing facilities in 1 ...
-
Technical Project Manager for EPC Photovoltaic
3 weeks ago
FusionWorks Hatfield, United StatesWe are looking for creative minds who enjoy joining our dynamic team and driving the energy transition forward with us. · As a Project Manager EPC Photovoltaics (m/f/d), you will be an important part of our project development team in Hamburg (EDF Renewables Development Deutschla ...
-
CRM Technical Manager
2 weeks ago
UMass Amherst Amherst, United StatesAbout UMass Amherst · UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western ...
-
CRM Technical Manager
3 weeks ago
UMass Amherst Amherst, United StatesAbout UMass Amherst · UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western ...
-
CRM Technical Manager
1 week ago
InsideHigherEd Amherst, United StatesJob no: 521950 · Work type: Staff Full Time · Location: UMass Amherst · Department: MarCom · Union: PSU · Categories: Public Relations, Marketing, Communications, PSU A · About UMass Amherst · UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public resear ...
-
Technical Product Manager
3 weeks ago
NovaWorks Palmer, United StatesTechnical Product Manager (m/f/d) for Laboratory Equipment Anton Paar ProveTec GmbH develops and manufactures high-quality laboratory equipment. We are a team where people from various fields work together collegially, also because everyone knows each other at our location. As pa ...
-
Technical Cost Reduction Manager
2 weeks ago
Collins Aerospace Windsor Locks, United States**Date Posted**: · **Country**: · United States of America · **Location**: · 01: Building 01 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA · **Position Role Type**: · Hybrid · The Technical Cost Reduction Manager, Cost Lead, in alignment with business strategy, de ...
-
Technical purchasing manager Amherst NY
3 weeks ago
ESR Healthcare Amherst, United StatesTechnical purchasing manager · Experience level: Mid-senior Experience required: 5 Years Education level: Bachelor's degree Job function: Manufacturing Industry: Glass, Ceramics & Concrete Compensation: $101,000 - $160,000 Total position: 1 Relocation assistance: Yes · Job Summ ...
-
Dual Study Technical Facility Management
2 days ago
Apex Solutions Wendell, United StatesAbout the Company · We are a continuously growing and well-capitalized company that acquires office properties for our own portfolio and focuses on modernizing, revitalizing, and managing these properties. As a specialist with many years of experience in real estate modernization ...
-
Administrative Officer
1 week ago
U.S. Fish and Wildlife Service Hadley, United States**Duties**: · As an Administrative Officer your duties will include, but are not limited to, the following: · - Plans, directs, and coordinates all business and administrative management activities within the Region. Develops policies which govern the administration of the Region ...
-
Grants Administration Officer
3 weeks ago
VentureWell Hadley, United States**About the Role**: · The Grants Administration Officer will work across multiple areas of a fast-moving nonprofit to deliver excellent customer experiences. In collaboration with Programs staff, Shared Services staff and external constituents (e.g. grant applicants, external rev ...
-
Building and Grounds Director
1 week ago
The Hartsbrook School Hadley, United StatesThe Hartsbrook School is in search of an experienced and enthusiastic individual that enjoys being outdoors to serve as the Building and Grounds Director. · The person hired for this position will plan, coordinate, or perform a variety of administrative and facility maintenance s ...
-
Service Technician
2 weeks ago
Greystar Real Estate Partners LLC Amherst, United StatesThis position performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the property meet the Company's standards for cleanliness, appearance, safety, and overall functionality. · **JOB DESCRIPTION** · - Com ...
-
Maintenance Technician Ii
3 weeks ago
Way Finders Amherst, United StatesDepartment: Property & Asset Management Work Arrangement: Onsite, with on-call duties outside of working hours · **Are you interested in work that makes a difference in the lives of others?** At Way Finders, we light pathways and open doors to homes and communities where people t ...
-
Apex Solutions Ludlow, United StatesAbout the Company · We are a globally operating exhibition construction company with headquarters in Cologne and another location in Hilden. Worldwide, we have more than 25 branches. · Our team consists of experienced and enthusiastic professionals who are passionate about exhibi ...
-
Nexus Technologies Amherst, United StatesSCHNEPF is one of the leading planning groups in the field of renewable energy and technical building equipment in Germany, with headquarters in Nagold (Black Forest) and branches in Baunatal near Kassel and Nuremberg. Through innovative and highly efficient energy concepts using ...
-
Project Engineer
2 days ago
NebulaTech Amherst, United StatesFor the engineering department in Reken, we are currently looking for a project engineer (m/f/d) to join our team at iglo, a subsidiary of Nomad Foods, the number one frozen food company in Europe. Our group distributes our award-winning frozen products under brands such as iglo, ...
-
Machine and plant operator
3 weeks ago
NovaWorks Amherst, United StatesFuture at Faubel · At Faubel, the CCL Faubel GmbH was formed at the end of 2023 due to the acquisition of the Faubel Group by CCL Industries Inc. This makes CCL Faubel part of the world's largest label manufacturer, specializing in labels for the pharmaceutical and logistics indu ...
-
Commercial Employee
2 days ago
Omega Dynamics Amherst, United StatesAmherst is looking for a Commercial Employee - Commercial Vehicles (m/f/d) to join our team at our location in 14979 Großbeeren near Potsdam. TIP Trailer Services, headquartered in Amsterdam, is one of the leading service providers in the transport and logistics industry in Europ ...
-
Training for Specialist in Warehouse Logistics
3 weeks ago
Horizon Innovations Amherst, United StatesTraining - We're looking for youWarehouse Logistics Specialist (m/f/d) · Our CompanyExpertise in technical wholesale of connection and fastening technology for over 80 years. With approximately 75 employees and 8 apprentices, we supply, support, and inspire over 2,000 customers f ...
CRM Technical Manager - Amherst, United States - UMass Amherst
Description
About UMass Amherst
UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees.
The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers.
In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.
Job Summary
The CRM Technical Manager is a principal member of UMass Amherst's campus wide relationship management strategy team, utilizing the Salesforce and Marketing Cloud platforms.
Working closely with fellow CRM team members as well as UMass stakeholders, including IT, the CRM Manager is responsible for the use of data from Salesforce and other sources in support of mass communications and marketing initiatives.
Responsibilities include planning and building audiences and associated segments as well as building automations and journeys.The CRM Technical Manager manages student workers in a data integrity initiative as well as monitors analytics associated with marketing and communications.
Essential Functions
Serves as the technical lead; oversees work associated with managing the data used for communications, including collaboration with IT and other key stakeholders.
Creates and vets data extensions for key audiences including students, faculty, staff, alumni, and various ad hoc lists (upload tool).
Works closely with the CRM Data Analyst to ensure data from Flagship360, including Marketing Cloud, is properly flowing into reports and data visualizations.
Manages and supports all aspects of the experience for communicators and recipients, including configuration and updates of business units, associated profiles, role management, directories (file naming and organization), all technical aspects of the preference center, and the functioning of automations and journeys.
Other Functions
Performs other duties as assigned.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Bachelor's degree and 2 years of related experience, including:
experience using Marketing Cloud Email Studio.
experience in a technical role regarding communications or experience working with a customer relationship management (CRM) platform/application.
Experience with interconnected data sources.
Ability to understand CRM data structure and the information flow into communications platforms.
Excellent project management skills.
Attention to detail.
Strong communication and interpersonal skills.
Strong organizational skills.
Strong analytical skills.
Strong customer service and collaborative skills.
Self-sufficiency and the ability to take direction.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Marketing Cloud administration certification.
Proficiency with Service/Sales Cloud.
Proficiency with Tableau or equivalent data visualization tool.
Proficiency with Dell Boomi or similar ETL tool.
Physical Demands/Working Conditions
Typical office environment activity.
Work Schedule
Monday - Friday, 8:30am - 5:00pm
This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee's work is regularly performed at a location other than the campus workspace for a portion of the week.
As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.
Salary InformationLevel 27
Special Instructions to Applicants
In addition to the application, please submit a resume, cover letter, and three (3) professional references.
UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.
To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.
It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.