Faculty Practice Plan Manager I, Community Practice - Washington, United States - MFA Co

MFA Co Washington, United States

2 weeks ago

Description

The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group. The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with more than 500 physicians and nearly 200 APP providers. In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status. The purpose of the change was to ensure alignment between the MFA and The George Washington University.

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH), separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA's leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Position Summary

Reporting to the appropriate leader for the assigned practice plan structure and managing daily operations of assigned practices. The Practice Plan Manager I manages and coordinates daily work activities of a structure with up to 25 physicians typically. Acts as a lead over a small group of administrative staff.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Leads and coordinates daily operations and work activities at practice offices and clinic sites to support daily operations and completion of patient appointments.
Makes, tracks, and communicates assigned support staff schedules; ensures schedules are accurate and coverage is appropriately aligned to daily appointment load; resolves problems. Resolves daily staffing issues to ensure coverage holes due to call-outs and other occurrences are resolved so as not to impede the smooth daily flow of patient care.
Manages office resource levels such as medical supplies and equipment. Takes ownership of ensuring that support staff are appropriately attired and equipped with proper tools and resources to meet daily patient care needs.
Assists with ensuring quality and safety of patient care. Assists with ensuring a clean and orderly physical space conducive to high-quality patient care. Resolves problems timely and acts quickly to escalate problems to higher levels of management as needed.
Tracks expenses and follows the organizational policy to order and manage purchases of supplies and other materials or items in accordance with the guidance for leadership and also in accordance with MFA policies and procedures.
Models, enables, and supports positive patient experience, and takes a lead role in service recovery.
Welcomes, orients, and trains office and clinical staff in workflow, patient service, and patient experience standards. Drawing on MFA's established patient experience philosophy, tenets, and program, supports implementation and operationalization of an optimal patient-centered positive experience, ensuring focus on patient access, patient preference, patient convenience, and patient safety as well as relevant follow-up activities in line with MFA's core values and practice standards.
Participates in selecting staff to fill office support roles, and recommends counseling and/or corrective action. May serve as lead for managing attendance policy and applying progressive steps to address infractions.
Assists with special projects and initiatives to support and improve the overall direction and performance of the organization.

Minimum Qualifications

Education

Bachelor's degree in a related field or an equivalent combination of training and experience.

Experience

A minimum of 3 years of related lead experience

Physical Requirements

Walk, bend, twist, and reach above the shoulder frequently in an office setting.
Must be able to occasionally lift or carry and frequently push or pull up to 20 lbs. as part of the role.
Regularly exposed to healthcare settings that may require personal protective equipment.
Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.

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