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    Accounts Receivable Supervisor - Union, United States - Divisions Maintenance Group

    Divisions Maintenance Group
    Divisions Maintenance Group Union, United States

    3 weeks ago

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    Description


    Title: Accounts Receivable Supervisor

    Location: Cincinnati, OH

    Department: Accounting & Finance

    Reports to: Accounting Operations Manager

    About DMG:

    Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

    We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of "Uninterrupted Peace of Mind."

    DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

    Job Summary:

    DMG is seeking an Account Receivable Supervisor. Responsible for managing and directing accounts receivable, credit and collections.

    Responsibilities:
    • Oversees the Company's trade credit policies and procedures.
    • Owns Key Performance Indicators (KPI's) for the team and ensures consistent minimum performance expectations are maintained.
    • Oversees and monitor the credit risk for the company with new and existing customers.
    • Manages a team of 7-10 AR Staff. Develops, trains and maintains the AR staff to ensure individual and collective success.
    • Own the Company's Credit & Collections policy and ensure compliance on an ongoing basis.
    • Manage write-off collections process to ensure team is reaching out to try to collect those that are possible.
    • Ensure timely processing of cash receipts is completed by team.
    • Help improve and resolve issues in automation of cash application.
    Critical Success Factors:
    • Ability to identify, design, implement and maintain process improvements.
    • Ensuring the AR team is contacting customers daily, providing updates in our weekly reporting meetings for executive packet, and following the policy set forth.
    • Ensuring team is collecting written off items and maintaining updates on that process and values received.
    • Ensuring cash is applied same day received and updates are communicated to collections teams so that time is not spent collecting monies we already have received.
    • Manage collections process to ensure write-offs and past due payments are minimized and documented appropriately.
    Key Metrics:
    • Weekly update from AR team is complete - all customers contacted, and updates clear.
    • All cash is posted for the week within the week.
    • All required reporting is created and updated accordingly for upper management.
    • Matcher file uploaded weekly.
    Competencies:
    • Analytical/Process Improvement/Process Documentation
    • Detail oriented
    • High Verbal and Written Communication Skills
    • Multitasker
    • Organizational Skills
    • Problem Solver
    • Strong Work Ethic/Initiative
    • Task Management
    • Teamwork
    • Time Management
    • Team Management
    Requirements & Preferences:
    • At minimum, High School Diploma or GED
    • 5+ years of experience in collections role
    • 3+ years of experience in supervisor or management role
    • Demonstrated experience always maintaining a calm and professional demeanor, exercising excellent judgment, and maintaining a positive perspective in all situations.
    • Lives Divisions Values - Passionate, Accountable, Committed, Trustworthy - demonstrating the values of Divisions through words, actions, and by example, fosters and environment that reflects the values of the company.
    • Able to meet any in-person requirements of the team or business needs.
    • May require extended hours during peak workloads or special projects.
    • Ability to sit at a desk for extended periods of time.
    • Willingness to learn and help others.
    • Willingness to adapt to changes, improvements, and efficiencies quickly.
    • Extensive knowledge of how collections and credit function within a company.
    Computer Skills/Software/Hardware Requirements:
    • Advanced knowledge of Excel - including but not limited to the ability to work with formulas (creating), macros, and multiple tabs in workbooks.
    • Working knowledge of Microsoft Office Applications (Outlook, Teams, Word, PowerPoint).
    • Experience in NetSuite a plus.
    • Understanding and experience using D&B service.
    Divisions Maintenance Group is an equal opportunity employer.
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