Employee Service and Support - Austin, TX, United States - Diamond Dynamics

Diamond Dynamics
Diamond Dynamics
Verified Company
Austin, TX, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

WE DO IT ADVANCED With this passion, Advanced Applications GmbH accompanies manufacturing companies on their journey towards
digitalization. As a 360° partner, we offer innovative and forward-thinking services and products from
licenses/maintenance,
hosting,
consulting,
integration, and
development to
application management support at seven locations worldwide. We work with approximately 120 employees, primarily with internationally operating medium-sized companies and corporations.


Due to our dynamic growth, we are currently looking for dedicated employees to strengthen our team in the area of application management support.


Your tasks:


Phone joker:


  • Central point of contact for internal and external customers
  • Acceptance and analysis of incoming IT and SAP support tickets in 1st level support (hotline and ticket system)
  • Bringing your experience into SAP process consulting and IT and SAP support in the care of existing customers and continuous expansion
  • Consulting of users and first point of contact for all IT and SAP support inquiries

Audience joker:


  • Classification, qualification, and prioritization of incoming support tickets in exchange with end users and our IT and SAP specialists
  • Maintenance of our knowledge database and further development of our internal service processes

50:50 joker:


  • Coordination of minor changes in the IT or SAP application environment

Your profile:


  • Completed vocational training
  • Enjoyment of communication with our customers and collaboration in a team
  • IT
More jobs from Diamond Dynamics
See all jobs of Diamond Dynamics