District Relationship Specialist - Lynbrook, United States - Academy Fire
Description
Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners.
Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.
Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers.
Academy Fire Life Safety is seeking District Relationship Specialist
What You'll Do:
- Review and dispatching of monthly preventative maintenance work orders.
- Manage district preventative maintenance work orders volume throughout month.
- Updating internal notes and scheduled inspection dates.
- Follow up on scheduled work orders to validate completion/status.
- Prepare and submit necessary updates to internal national account teams.
- Identify and escalate issues between internal national account teams regarding districts, client locations, etc.
- Manage incoming/outgoing calls to/from technicians, districts, or client location.
- Document and record district work order rejections in internal system and communicate trends to district Relationship Manager.
- Build and maintain relationships with internal vendor network.
Qualifications and Requirements:
- 25 years of Customer Service experience.
- Associate or bachelor's Degree
- Strong verbal and written communication skills.
- Detail oriented
- Knowledge of MS Office: Outlook and Excel.
- Ability to analyze data.
- Relationship Building
- Professionalism
- Sense of Urgency
- Production/Task focused.
- Ability to Multitask
- Time Management skill
- Problem Solving
In Office Position only. (Lynbrook, New York)
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Academy Fire Life Safety.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
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