- Building centralized, organizational understanding of 10x customers through capturing, analyzing, and creating actionable business insights and recommendations based on feedback from our customers throughout their customer journey . Applying voice of customer analysis principles to help investigate trends among both existing and new potential customer segments.
- Bringing customer-centricity and insights into strategic decision making across a variety of business questions Understanding the business needs & problem statement. Scoping customer research/analysis to best support the business question, including methodology and vendor selection where appropriate. Developing the framework and coordinating with business to conduct research and collect data. Executing projects within agreed upon timelines and budgets.
- Developing best in class analytics methodologies to extract insights that enable strategy development and decision-making with key stakeholders throughout the organization. Analyzing primary and secondary data. Managing data and mining from primary market research and secondary sources with comprehensive skill in Excel, statistical programming and/or software.
- Partnering with and communicating results to team and management Developing strong partnerships with cross-functional stakeholders including marketing, sales, commercial operations and new products groups. Engaging relevant team members at key stages of projects to ensure critical business questions are adequately addressed and build appropriate buy-in. Synthesizing data beyond summary and crafting a clear story with emphasis on implications for business decisions. Organizing presentations/meetings to share insights on a regular basis. Responding to ad hoc requests for key commercial and business insights and possessing the inquisitiveness to anticipate and answer the follow-on questions that will result
- Coordinating across business projects to ensure streamlined and efficient research design and collection processes. Where possible, proactively incorporating future business needs in scope and design of projects. Developing data and insights centralization to facilitate multidisciplinary teams to glean insights from multiple perspectives.
- Bachelor's Degree in a relevant field; MBA or other masters/advanced degree in marketing, market research, statistics with relevant experience is preferred
- 6-8 years of experience in customer market research and analytics including both qualitative and quantitative survey design, execution, and analysis
- Breadth of experience in market research methodologies and project types
- Excellent analytical and problem solving skills with ability to execute analysis in Excel or statistical programming/software
- Demonstrated ability to make sound business judgements and experience in turning data into actionable insights
- A deep sense of curiosity about the life sciences and cutting edge research
- Strong project management and organizational skills with the ability to balance diverse workload; strong attention to detail and delivery
- Excellent written and verbal communication capabilities including preparing executive-ready presentations in PowerPoint
- Fluency in English both written and oral mandatory
- Demonstrated success working cross-functionally and collaboratively with internal and external stakeholders to drive results.
- To be an energetic, resourceful self-starter with high integrity, strong executive presence and the ability to work effectively in a dynamic, entrepreneurial environment.
- Advanced analytics skills including incorporation of data science techniques (e.g, NLP/ML) into qualitative and quantitative data analysis
- Subject matter experience in biology, genetics, genomics, or a related field highly valued
-
Manager, Customer Insights Lead, Insights
3 weeks ago
10X Genomics Pleasanton, United StatesAbout the role: · The Sr. Customer Insights Manager will serve as a key member of the Customer and Market Insights team, working with cross functional partners and the executive management team to drive and implement long term growth strategies for 10x. · This position will be f ...
-
Ios Mobile QA Tester G5983
2 weeks ago
Nisum Pleasanton, United StatesNisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto "_Buildi ...
-
Stellar Innovations Pleasanton, United StatesFor over 170 years, Leica Microsystems has been shaping the future of microscopy with groundbreaking optical and digital solutions. As a global leader, we are committed to continuous improvement to delight our customers and create the best working environment for our employees. C ...
-
Data Scientist Vi
1 week ago
Kaiser Permanente Pleasanton, United States**Job Summary**: · This senior individual contributor is primarily responsible for overseeing the design and development of data pipelines and automation for data acquisition and ingestion of raw data from multiple data sources and data formats. This role is also responsible for ...
-
Product Manager
1 week ago
Thermo Fisher Scientific Pleasanton, United StatesAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide ou ...
-
IT Consultant Ii Solutions
17 hours ago
Kaiser Permanente Pleasanton, United States**Remote from any KP authorized state to include CA, OR, WA, CO, GA, VA, MD & D.C.** · **Job Summary**: · **Essential Responsibilities**: · - Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with cow ...
-
Social Media Coordinator
1 week ago
Intero Chiropractic Pleasanton, United StatesWe're in search of a Social Media Coordinator who can effectively translate our brand's voice into a cohesive and engaging online experience. You will be responsible for crafting posts, monitoring analytics, and interacting with our online community. If you're keen on precision, ...
-
Major Accounts Sales District Manager
5 days ago
ADP Pleasanton, United StatesADP is hiring a **Sales Representative, Major Accounts.** · - **_Are you ready to control your financial future with unlimited upside earnings potential?_** · - **_Do you want a lasting career with a company that offers autonomy to run a book of business, flexibility to make your ...
-
Lead Software Engineer, Browser Insights
11 hours ago
Cisco ThousandEyes San Francisco, United States Full timeWho We Are · The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Inte ...
-
Lead Systems Engineer, Browser Insights
6 days ago
ThousandEyes (part of Cisco) San Francisco, United States Full timeWho We Are · The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Inte ...
-
Airtable San Francisco, CA, United StatesAt Airtable we are passionate about how our product democratizes software creation and empowers anyone to "create anything." Just like Lego blocks, what our customers can build with Airtable is virtually limitless. This opens up all sorts of exciting possibilities to address miss ...
-
Community Relations Specialist
2 weeks ago
Uncle Credit Union Livermore, United States**UNCLE's Community Relations Specialist** will be responsible for building and managing relationships between UNCLE CU and the public. This position plans and executes on internal and external communication, with heightened focus on membership impact and long-term sustainability ...
-
Corporate Development
2 weeks ago
Monarch Tractor Livermore, United States**About Monarch**: · At Monarch, we're leading the digital transformation and energy transition of farming. Monarch · believes in putting farmers first. Our smart electric tractor enhances existing farm ecosystems by · addressing labor availability, meeting consumer demands for s ...
-
Vp, External Affairs
1 week ago
Comcast Corporation Livermore, United StatesComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...
-
Director of Construction
5 days ago
Marshall Brothers Enterprises, Inc Livermore, United StatesGeneral Engineering company specializing in grading, underground wet utilities, flatwork, landscaping, and other sitework scope areas is looking for a Director of Construction who is seeking a long-term opportunity. Project focus areas include homebuilding subdivisions, public wo ...
-
Director of Program Management
1 week ago
Monarch Tractor Livermore, United States**About Monarch**: · At Monarch, we're leading the digital transformation and energy transition of farming. Monarch believes in putting farmers first. Our smart electric tractor enhances existing farm ecosystems. Monarch helps farmers by addressing labor availability, meeting con ...
-
Intelligence Analyst: Z Program
3 days ago
Lawrence Livermore National Laboratory Livermore, United StatesCompany Description · Join us and make YOUR mark on the World · We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is essential to innovation a ...
-
Global Project Controls Manager
2 weeks ago
Facebook App Fremont, United StatesSeeking a Global Project Controls Manager to lead our project controls execution teams, comprised of cost and schedule professionals across the global portfolio (NORAM, EU and eventually APAC). This is a critical leadership role with Meta's Design Engineering and Construction gro ...
-
Digital Marketer
1 week ago
Sennovate San Ramon, United StatesDigital Marketing JD At Sennovate, we believe in transforming businesses through innovative solutions and cutting-edge technologies. As a leading provider of cloud security and identity access management (IAM) services, we empower organizations to secure their digital assets, str ...
-
Director, Security and Compliance
1 week ago
Dialpad San Ramon, United States**About Dialpad** · **Work Beautifully** · Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace tha ...
Manager, Customer Insights Lead, Insights - Pleasanton, United States - 10X Genomics
Description
About the role:
The Sr. Customer Insights Manager will serve as a key member of the Customer and Market Insights team, working with cross functional partners and the executive management team to drive and implement long term growth strategies for 10x. This position will be focused on advancing centralized market understanding of customers to inform opportunity assessments, forecasting and market outlook. The role will combine both qualitative and quantitative research.
What you will be doing:
Minimum Requirements:
Preferred Qualifications:
#LI-AR1
Below is the base pay range for this full time position. The actual base pay will depend on several factors unique to each candidate, including one's skills, qualifications, and experience. At 10x, base pay is also just one component of the Company's total compensation package. This role is also eligible for 10x's equity grants, its comprehensive health and retirement benefit programs, and its annual bonus program or sales incentive program. Your 10x recruiter can share more about the Company's total compensation package during the hiring process.
Pay Range
$154,800—$189,200 USDAbout 10x Genomics
At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.
We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.
Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.
Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.
10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.
&v=024){kind=logo}
Manager, Customer Insights Lead, Insights professionals in Pleasanton
-
Arun Voleti
Director of Engineering