- Deliver best-practice collaboration designs and implementations producing reliable, available, and scalable solutions.
- Perform analysis, diagnosis, and fault isolation of client issues.
- Prepare project proposals including Bill of Materials, Engineering Professional Services Estimate, and Statements of Work.
- Prepare and deliver post implementation documentation to clients.
- Maintain and develop relationships with clients.
- Serve as a hands-on post-sales engineer implementing and supporting collaboration projects.
- Perform upgrades on customer equipment.
- Anticipate IT industry trends and future directions, understand client business objectives, and incorporate this information into proposed solutions to fit future needs and initiatives.
- Provide technical thought leadership while interacting closely with clients.
- Maintain and increase technical certifications based upon certification requirement changes and business market requirements.
- Approximately 50% travel time required.
- Thought leader in collaboration, staying up to date on industry trends and best practices.
- 5+ years of collaboration experience, including configuring, analyzing & troubleshooting complex issues.
- Willing to grow and learn in your role to support evolving customer needs and solutions.
- SIP, H.323, Session Border Controllers, and legacy voice protocol configuration experience.
- Prior experience designing, architecting, and administering routers, switches, LAN/WAN, QoS, VLAN's, bandwidth modeling and VoIP infrastructures.
- Excellent documentation, presentation, and problem-solving skills.
- Excellent communication skills and client-facing skills.
- Ability to travel occasionally and work on client sites.
- Experience in creating and defining new architectures and explaining complex issues/situations.
- Experience in designing and building phone system call flows.
- Ability to explore new ideas and make innovative contributions to existing voice and collaboration processes or solutions.
- Maintain technical certifications.
- Experience troubleshooting collaboration issues.
- Experience with collaboration tools including Cisco Unified Call Manager (CUCM) clusters, Microsoft Teams, Zoom, Cisco Unity/Unity Connection Voicemail (CUC), Cisco IM & Presence (CIMP), and voice gateways.
- Experience with E911 design and implementation.
- Experience gathering customer requirements, white boarding/presenting solutions, developing a Bill of Materials (BOM) and preparing project Statements of Work (SOWs).
- 8+ years of collaboration experience, including configuring, analyzing & troubleshooting complex issues.
- CCIE / CCNP Voice/Collaboration, CCNP R&S, or equivalent experience.
- Associate degree or higher in Computer Science, MIS, Engineering, or related field.
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Solutions Engineer - Casper, United States - CompuNet, Inc
Description
Solutions Engineer - Collaboration
Why join CompuNet?
CompuNet values its people more than any other asset-and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.
We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.
What You'll do
Our engineers are the foundation of success for our customers and our business. We are seeking a Collaboration Solutions Engineer to join our team. This role will perform the following responsibilities:
You're a strong team player that is invested in helping your customers succeed and contributing to a great company culture.You have the following knowledge, skills, abilities and/or education:
CompuNet, Inc. is an engineering-led Information Technology solution provider that offers consulting, design, and implementation services. Our team consists of highly skilled IT architects and engineers with a long history of designing IT solutions. Each customer works with a dedicated local team who understands their business, their infrastructure, and their goals. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
