Human Resources Generalist - Cleveland, United States - The Garland Company, Inc.

Description

GENERAL SUMMARY OF POSITION:

The Human Resource Generalist is responsible for performing HR-related duties on a professional level and works closely with management in supporting their business goals. This position carries out responsibilities in the following functional areas: benefits, leave, onboarding, compliance, cross-training, and reporting. This position manages the medical and retirement benefit programs ensuring superior offerings and service, program compliance, and cost containment. This position also manages the Workers' Compensation Program and all employee leaves, including medical and family leave.

CORE & ESSENTIAL FUNCTIONS:

Benefits

• Manage, administer, and ensure compliance for employee benefits programs such as; medical, 401k, dental, vision plans; life insurance plans; disability programs; etc.
• Manages all aspects of the benefit programs, including but not limited to: program offerings, open enrollments, employee information releases, program documentation and retention, applicable program reporting (federal agencies), accurate program performance, legal compliance (testing, reports, and documentation) and audit support.
• Frequently evaluate the existing benefit programs to ensure the company's offerings are valued, competitive, and cost-effective. Develop specific recommendations for review by management.
• Review and analyze changes to state and federal laws pertaining to benefits, and report necessary or suggested changes to management.
• Develop benefits information and statistical and census data for actuaries, insurance carriers and management.
• Documents and maintains administrative procedures for benefits processes; updates process documentation as needed (minimum annually).
• Handle benefits inquiries and complaints to ensure quick, equitable, courteous resolution.

Leave

• Serves as the subject matter expert for leave programs in alignment and under the general direction and guidance of HR leadership and the legal department.
• Manages and administers all aspects of the company's leave programs in accordance with applicable laws and policies. Provides extensive case management and coordinates administrative aspects of the cases and claims.
• Serves as the point of contact for third party leave administrator who is responsible for independently approving and/or denying leave cases based on relevant medical information.
• Partners closely with the HR/Payroll team on all leave cases and conducts regular meetings to review claims' status and develops strategies for resolution.
• Ensures that STD and/or LTD claims are coordinated with leaves as necessary
• Supervise the management of employee worker's compensation claims; investigate or oversee the investigation of claims; develop strategies to handle specific claims in consultation with the appropriate parties.
• Respond to and resolve difficult and sensitive inquiries and complaints regarding worker's compensation claims; evaluate problems and take appropriate action to resolve issues/concerns; advise injured employees of their benefits.
• Stay abreast of trends and innovations in the field of workers' compensation administration and keep current on legislative and regulatory issues at the State and Federal level.

Onboarding

• Responsible for the pre-employment/off-boarding process for potential new hires and recent employee terminations. Duties include but are not limited to: creating offer/transfer letters, conducting background screenings, drug screenings and pre- employment physicals and informing the appropriate managers of the results, responsible for entering/removing new hire/recent termination information into/from various databases.

General HR

• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Identifies opportunities to improve, enhance or change existing HR and/or employee policies, procedures and processes.
• Works collaboratively across companies, departments and geographies to become an integral business partner and HR resource.
• Participates in internal and external audits of the HR function as required.
• Assists with project work as determined by the HR Director.
• Maintain knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.
• Performs other related duties as assigned.

QUALIFICATIONS:

5+ years of Human Resources experience is required. Possession of at least a high school diploma is required and a post-secondary degree or college classes in Human Resources is preferred. Demonstrated aptitude for critical thinking, problem-solving, time management skills, strong interpersonal skills, documentation skills, organizational skills and multi-tasking skills are essential. Must be results-oriented and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft OfficeSuite applications. Proficiency in Human Resources databases and sensitivity to confidential information. Driving is a requirement for this position. Therefore, must have the ability to travel domestically via operating a motor vehicle and maintain a valid driver license and driving record which is acceptable to our insurance provider. The ability to travel by plane and/or overnight travel may also be required.

PHYSICAL REQUIREMENTS:

Ability to communicate orallyin a clear, concise and effective manner with the customers, account representatives, company representatives, management, staff, and the public in face-to-face, one- on-one and group settings. Ability to use a telephone for communication. Ability to maintain regular, predictable, and punctual attendance at the facility. Adherence to health and safety regulations (e.g. use of protective gear). Ability to establish and maintain effective working relationships with others. Use office equipment such as a personal computer, copier and facsimile machines. Ability to communicate in writing in a clear, concise and effective manner. Sit, walk and/or stand for extended time periods. Hearing and vision required to be within normal ranges. Read at, above, and below shoulder height. Occasionally stoop, kneel or crouch. Sufficient manual dexterity required to operate equipment. Normal range of tolerance to household and other types of typical industrial/ construction chemicals and solvents. Willingness and ability to travel to client meetings and presentations. Must have the ability to travel by plane, operate a motor vehicle, maintain a valid state motor vehicle driver license, and maintain an acceptable motor vehicle driving record. Overnight travel may be required.

WORK ENVIRONMENT

Normal range of tolerance to household and other types of typical industrial/construction chemicals and solvents. The manufacturing plant is not climate controlled.

EQUAL OPPORTUNITY EMPLOYER:

The Garland Company, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older),disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated) or any other legally protected characteristic under federal, state or local law.