Cash Terminal Operator I - Concord, United States - The State of New Hampshire
Description
State of New Hampshire Job PostingDepartment of Safety
Division of Motor Vehicles
23 Hazen Drive, Concord, NH 03305
PART TIME
CASH TERMINAL OPERATOR I:
Multiple Positions Available Statewide
The pay range for this position is $ $20.39 per hour
The State of New Hampshire, Department of Safety, Division of Motor Vehicles, has multiple part-time vacancies statewide for Cash Terminal Operator I's LICENSE CLERKS-1). These positions are part-time, cannot exceed 29.5 hours per week and insurance benefits are not offered.
Summary:
Serves the general public through processing complex motor vehicle transactions at a high volume customer counter, customer service area or work station, including extensive customer contact, collecting the appropriate fees, printing and issuing and/or scanning the acceptable, legally correct documents, maintaining an accurate cash drawer at all times, while providing expedient, accurate, first-rate customer service for the Division of Motor Vehicles.
YOUR EXPERIENCE COUNTS-Under a recent change to the rules, an applicant's relevant experience now counts towards formal education degrees referenced below See Per 405.1.
3 Years or 36 Months of additional relevant experience = Bachelor's Degree
4.5 Years or 54 Months of additional relevant experience = Master's Degree
MINIMUM QUALIFICATIONS:
Education:
High school diploma or high school equivalency credential. Each additional year of approved formal education may be substituted for one year of required work experience.
Experience:
Two years of experience in a position involving public contact work such as a bank teller, retail clerk or other similar mercantile cash based work.
Each year of work experience may be substituted for one year of required formal education.License/Certification:
None required.
SPECIAL REQUIREMENTS:
- May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours. May be required to travel throughout the state and work at various satellite offices for periods of time.
Responsibilities:
Provides first-rate customer service through serving the general public in a polite, accurate, timely and efficient manner, through processing of complex motor vehicle transactions including, but not limited to: driver licenses, identification cards, motor vehicle registrations, boat registrations, title documents, various permits and licenses, financial responsibility fines and fees, driver records, accident reports and motorcycle rider training classes at a high volume customer counter, customer service area or employee work station, in an office as assigned.
Enters the necessary data and information into the DMV database in an expedient and accurate manner through utilizing various computer software and personal, mainframe or other computer hardware.
Collects the correct fee(s) in the form of cash, check, money order, credit or debit card, processes the fee transaction and issues the correct change, if applicable.
Prints, verifies and issues the appropriate document(s) including, but not limited to: driver license, identification card, registration document, title document, driver records, applicable permits and/or other related motor vehicle document or form in an expedient, accurate manner.
Answers customer questions at the customer counter and on the telephone at a customer counter, customer service area and/or contact center environment, regarding motor vehicle laws and rules, processes and procedures consistent with the Privacy Act.
Maintains a cash drawer and daily petty cash, including verifying petty cash prior to the start of each business day.
Closes out the cash drawer verifying both the daily deposit and petty cash with the supervisor or his/her designee at the close of each business day.
Utilizes various hardware and software to capture, image, scan, and store information and breeder documents in an electronic file format.
DISCLAIMER STATEMENT:
The supplemental job description lists the essential functions of the pos
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