Jobs
>
Front Desk Agent
>
Thousand Oaks

    Front Desk Agent - Thousand Oaks, United States - Huntington Hotel

    Huntington Hotel
    Huntington Hotel Thousand Oaks, United States

    1 day ago

    Default job background
    Description

    **Position Title:** Guest Services Associate

    **Immediate Supervisors Title:** Front Office Supervisor

    **Overall Responsibilities**

    Greet and welcome guest.

    Assign rooms and keys.

    Keep track of daily scheduled functions and their locations.

    Manage all daily arrivals and departures, including groups.

    Prepare guest folio and collect payment for visit.

    Follow banking-out and shift closing procedures.

    Maintain safe and clean work areas.

    Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.

    Provide suggestions for places to visit, eat, and shop as well directionsand maps.

    Handle mail, messages, guestroom messages, and faxes per prescribed procedure.

    Arrange transportation.

    Carry out specified duties in the event of emergencies.

    Answer phones promptly in a polite and professional manner using the standard phraseology.

    Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.

    Handle wake-up calls and ensure timely delivery by following standard procedure.

    Assist guests with function of all guestroom features.

    Log and track all guest complaints.

    Promptly communicate all requests to appropriate departments.

    Assist in solving billing discrepancies.

    Handle monetary transactions per prescribed procedure.

    Utilize property management system and all other required technology to carry out daily responsibilities.

    Advise guests and callers of current rates and promotions.

    Show guestrooms and meeting space to prospective guests as needed.

    All other duties as assigned

    **Education, Knowledge and Skills:**

    High School diploma or G.E.D. certificate

    Customer service background

    Hotel Front Desk experience preferred

    **Essential Functions**

    Language skills: Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.

    The hotel functions seven days a week, 24 hours a day. Applicant must have the flexibility to work a shift other than the one they are assigned dependent on business demand. Further, business demand and weather determines the amount of hours that are worked. Some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.

    Use aggressive hospitality skills, which include:

    Smile and Greet every Guest

    Speak to the guest in a warm, friendly and courteous manner

    Display genuine and enthusiastic interest in the guest, pay complete attention

    Anticipate guest needs and be flexible in responding to them

    Be knowledgeable about your job

    LEARN to take ownership of guest problems and resolve them

    Report to work station at your scheduled time, being prepared to commence all assigned duties.

    Perform all job requests assigned by management in which the associate is capable.

    Maintain a well groomed, professional appearance and attitude at all times.

    Acknowledge guests immediately with a smile and greeting. Use the guests name at least once in an interaction and practice the principles of Aggressive Hospitality.

    Anticipate guest needs and offer assistance.

    Always use guest name. Listen intently to each guest, focusing directly on them during each interaction.

    Company : Huntington Hotels

    Position : Front Desk Agent - $500 Bonus Eligible

    Status : Part Time

    Shift : First (Day), Second (Afternoon)

    Req # :

    Date Posted : February 27, 2022

    Location : 30950 Russel Ranch Road, Thousand Oaks, US, CA, 91362

    Job Category : Hourly

  • Campbellsville University

    Front Desk Agent

    1 day ago

    Campbellsville University Encino, United States

    Maintaining a physical presence at the LAEC front desk · - Validate parking for Students, Clients, Therapists, and Employees · Organize and schedule appointments, maintain department/unit/personnel calendars · - Collecting fee payments from clients, in person, via telephone, or t ...

  • Four Seasons Hotels & Resorts

    Front Desk Agent

    2 days ago

    Four Seasons Hotels & Resorts Westlake Village, United States

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Guest Expe ...

  • Four Seasons Hotels Limited

    Front Desk Agent

    1 day ago

    Four Seasons Hotels Limited Westlake Village, United States

    About Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...

  • Palisociety

    Front Desk Agent Palihouse Santa Monica

    14 hours ago

    Palisociety Santa Monica, United States

    **FRONT DESK AGENT | PALIHOUSE SANTA MONICA** · **POSITION PROFILE**: · We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a ...

  • AccorHotel

    Front Desk Agent

    1 day ago

    AccorHotel West Hollywood, United States

    Company Description · Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativi ...

  • Palihouse Santa Monica

    Front Desk Agent

    5 hours ago

    Palihouse Santa Monica Santa Monica, United States

    FRONT DESK AGENT | PALIHOUSE SANTA MONICA · POSITION PROFILE: · We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial ...

  • Crescent Services

    Front Desk Agent

    3 days ago

    Crescent Services Santa Monica, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...

  • Aimbridge Hospitality

    front desk agent

    1 day ago

    Aimbridge Hospitality El Segundo, CA, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...

  • Aimbridge Hospitality

    front desk agent

    6 days ago

    Aimbridge Hospitality El Segundo, CA , USA, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...

  • Mondrian

    Front Desk Agent

    2 days ago

    Mondrian West Hollywood, United States

    Job Description · Job DescriptionCompany Description · Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, s ...

  • Spire Hospitality

    front desk agent

    6 days ago

    Spire Hospitality Burbank, CA , USA, United States

    Conveniently located by the Hollywood Burbank Airport, The Los Angeles Marriott Burbank Airport Hotel is near Universal Studios Hollywood, the North Hollywood Arts District, and Burbank Town Center. Offering amazing food and beverage outlets, this property also hosts an array of ...

  • Sage Hospitality Resources, LLP

    front desk agent

    6 days ago

    Sage Hospitality Resources, LLP Santa Monica, CA , USA, United States

    Why us? · Sage Hospitaity Group is set to hire a service-focused Front Desk Agent to join our front office team in providing exceptional guest experiences atThe Pierside Santa Monica. · Located directly across from the Pacific Park Ferris wheel on Santa Monica Pier, our Santa Mon ...

  • Island Hospitality Management

    Front Desk Agent

    1 day ago

    Island Hospitality Management Los Angeles, United States Part time

    Job Description · Job DescriptionDescription:Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism an ...

  • Aimbridge Hospitality

    front desk agent

    6 days ago

    Aimbridge Hospitality Santa Clarita, CA , USA, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...

  • OLS Hotels & Resorts

    front desk agent

    1 day ago

    OLS Hotels & Resorts West Hollywood, CA, United States

    Job Details · Job Location: Le Parc Suite Hotel - West Hollywood, CA · Salary Range: $ $22.00 Hourly · Description · About our company: · Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the isla ...

  • Aimbridge Hospitality

    front desk agent

    6 days ago

    Aimbridge Hospitality Marina Del Rey, CA , USA, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • HIC

    Front Desk Agent

    3 days ago

    HIC Los Angeles, United States

    Job Description · Job DescriptionBenefits:Paid time off · Benefits/PerksFlexible Scheduling · Career Advancement Opportunities · Competitive Compensation · Job Summary · We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The F ...

  • Embassy Suites Valencia

    Front Desk Agent

    19 hours ago

    Embassy Suites Valencia Valencia, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Aimbridge Hospitality

    front desk agent

    1 day ago

    Aimbridge Hospitality El Segundo, CA, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • Sage Hospitality

    front desk agent

    6 days ago

    Sage Hospitality Santa Monica, CA , USA, United States

    Sage Hospitaity Group is set to hire a service-focused Front Desk Agent to join our front office team in providing exceptional guest experiences atThe Pierside Santa Monica. · Located directly across from the Pacific Park Ferris wheel on Santa Monica Pier, our Santa Monica Beach ...