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    Multi Unit Manager - Houston, United States - Andy's Frozen Custard

    Andy's Frozen Custard
    Andy's Frozen Custard Houston, United States

    3 weeks ago

    Andy's Frozen Custard background
    Description
    Job Description


    Job Description Being a Multi-Unit Market Manager at Andys Frozen Custard is an incredible opportunity for someone looking to work for an exciting, growing company.

    The Market Manager should have experience leading multi-unit stores in the restaurant industry, as you will be responsible for ensuring customer satisfaction, and measuring the financial performance of all the locations in your area while reporting directly to the District Manager.

    Andys Frozen Custard is a great place to work, and the people here love what they do.


    Our mission is, Serving our community and its people by creating an environment that promotes memories through our superior product and exceptional staff.

    Benefits

    401K plan matching
    Health, dental, vision, and life insurance
    Advancement and travel opportunities
    Quarterly bonus opportunities
    Paid vacation, sick, and personal days after 90 days of employment

    KEY RESPONSIBILITIES
    Responsibilities and essential job functions include, but are not limited to, the following:

    Develop the store management team within the market to deliver legendary customer experiences in all stores.
    Drive the implementation of company programs to meet operational and organizational objectives.
    Manage with integrity, honesty, and knowledge that promote the culture, values, and mission of Andys Frozen Custard.
    Plan, identify, communicate, and delegate key responsibilities and practices to the store management team.
    Review store environments and key business indicators within the market to identify problems, concerns, and opportunities for improvement.
    Create market implementation plans to support execution of regional and company initiatives.
    Follow up consistently to ensure accountability to plans.
    Monitor and manage market-wide management staffing levels.
    Utilize existing tools to identify and prioritize communications to the store management team within the district.
    Access external resources to support company-wide operations including Marketing, Finance, and Store Development.
    Solicit customer feedback to understand customer needs and the needs of the local community.
    Utilize management information tools and analyze financial reports to identify and address trends and issues in district performance.
    Be working in store a minimum of 3-5 days per week; Must be on store schedule.

    QUALIFICATIONS
    Experience

    5+ years experience in food service industry
    Direct supervision of 20+ employees
    Responsibility for training and developing teams
    Coaching employees and planning for succession on a team
    Responsibility for scheduling hours or controlling overtime
    Experience analyzing financial reports
    Experience in a complex, fast-paced environment
    Experience in a multi-unit environment
    Basic Requirements

    Must be able to work various shifts per week including early mornings, evenings, weekdays, weekends, and/or holidays
    Bachelors Degree in

    Business/Hospitality

    Management (preferred) or equivalent experience in field
    High school diploma
    5+ years of high-level management experience
    Required Knowledge, Skills and Abilities

    Ability to manage the overall operations of multiple stores independently
    Knowledge of retail or restaurant industry operations
    Organization and planning skills
    Strong operational skills in a customer-service environment
    Supervisory skills
    Team-building and leadership training skills
    Ability to maintain communication with corporate office
    Ability to handle confidential and sensitive information
    Working knowledge of business processes and system development

    #J-18808-Ljbffr
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