- Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customers end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment.
- Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
- Projects: perform effectively as project leader or project team member as required for all internal assignments.
- Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities.
- Strong 4-7 years Deskside technologies hands on experience.
- End User Standard office productivity applications install/ troubleshooting.
- Desktop/Laptop OS build on Windows and MAC Platforms.
- Imaging using Ghost software.
- Client Desktop/DELL/Toshiba laptop hardware support.
- Printer support for Personal and Network Printers.
- People Management Skills is a very strong Aspect.
- Blackberry provisioning/ troubleshooting.
- Standard Business applications client side install/basic troubleshooting.
- Inventory management.
- ssistance in liquidation of assets work.
- ssistance in litigation related data discovery work.
- ssistance in Patch Management client side troubleshooting.
- ssistance in software distribution using Bigfix/SCCM etc.
- Should be able to use the Remedy Ticketing system and manage queues.
- Strong verbal and written communication skills.
- Strong customer relationship handling skills.
- Strong vendor coordination skills.
- Good team player.
- bility to work with minimal guidance and drive things to a logical conclusion.
- Experience working on SCCM and BOMGAR is a desired skillset.
- Relevant: 4-5 years of experience.
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Desktop Support Technician - Marysville, United States - Cynet Systems
Description
Job Description:Pay Range $ $18.00