Customer Service Representative - Hunt Valley, United States - Mary Kraft HR

Mary Kraft HR Hunt Valley, United States

3 weeks ago

Description

Job Description

Job Description Nature & ScopeYour Piece of the PuzzleMary Kraft is recruiting for a Customer Service Representative on behalf of our partner, a leading industry in delivering innovative products and services to transportation departments and agencies across the globe. This is a Contingent to Hire role offering competitive pay of $17/hr, a dynamic work culture and the opportunity for career advancementAs the customer service rep, you will be responsible for quality service and providing accurate information to customers. The CSR must accurately open accounts, explain policies and procedures, and process payment information. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.Primary Functions & ResponsibilitiesTasks That Will Lead You to Success

Assists customers with the account opening process.
Accurately explains the terms/conditions and policies/procedures relating to the account.
Processes account payments, perform cash out process at end of shift
Consistently meets or exceeds performance goals to ensure the highest quality
of service is provided to the customer.
Performs account maintenance, including account changes, adjustments, and statement requests.
Contacts customers for additional account information.
Assists in problem correspondence as required.
Prepares reports including CSR Daily Activity report and cash out report.
Responds to incoming phone inquiries regarding E-ZPass accounts, violations and DMV
Communicates business rules, policies and procedures governing violation processing
Reviews violation appeals process with appellants
Receives incoming phone calls and chat requests regarding DMV services
Communicates business rules, policies and procedures governing DMV services
Administrative functions to include image review and violation lookups
Regular and predictable attendance is an essential function of this job

Requirements & Qualifications

High School Diploma or G.E.D
Bilingual (Spanish) preferred (pay increase up to $18.50/hr)
Previous experience in customer service, call centers, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills

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