Employee Benefits Counselor - Hunt Valley, United States - AssuredPartners

AssuredPartners

Verified Company

Hunt Valley, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Spanish Peaking Preferred

Summary:

This position is responsible for day-to-day customer service and enrollment of designated client accounts.

An excellent problem solver, you thrive on making customers happy and coming up with great solutions
You have a strong sense of teamwork, and you are highly dependable
You are communicative and able to be effective via written and oral communication

If this sounds like you, we invite you to keep reading and apply

What You'll Do:

Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)
Key client employee enrollment data into internetbased computer system using established office procedures
Handle diverse customer service situations between employees, employers and insurance carrier vendors in a professional manner
Process client employee changes and terminations following established office procedures
Track open carrier or client employee issues and report on progress toward completion.
Assist client contacts with general insurance rules and compliance
Review benefit communication material for accuracy and completeness.
Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.
Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met.
Maintain composure and effectiveness under pressure in a deadline driven environment.
Perform other duties as assigned.

What You'll Need:

Call Center experience required
Highvolume work experience preferred
Outstanding oral and written communication skills and attention to detail
Strong Phone skills.
Strong PC skills with the aptitude to learn new systems
Knowledge of health, life, disability, FSA and HRA plans preferred

Grow, with us:

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members.

AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger