Customer Service Representative Iii - Hunt Valley, United States - Amynta Group

Amynta Group

Verified Company

Hunt Valley, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The
CUSTOMER SERVICE REPRESENTATIVE III must be proficient is all aspects of the job functions of a CSR I and II.

This position requires the ability to research and address exception issues, handle reporting, training of new hires, and/or assisting the supervisor as needed.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Process Non-Receipt queues to obtain valid titles for the client.
Handle outgoing call volumes.
Process reporting for client needs.
Handle complex and escalated account issues.
Notify supervisor of exception issues.
Assist others as necessary.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

HS Diploma or General Education Degree (GED).
2 years call center experience.
12 years experience.
DMV knowledge preferred.
Some college (preferred).
Minimal supervision.

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

Mastery of the English language, both written and verbal.
Strong attention to detail.
Must be able to work under pressure.
Experience with Microsoft Excel and Word.
Excellent customer service skills
Strong handwriting skills
Strong leadership skills
Strong work ethic.
Excellent time management and organizational skills.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Ability to perform under mínimal supervision.
Ability to meet expected production guidelines.