Jobs
>
Fort Lee

    Universal Banker - Fort Lee, United States - M&T Bank

    M&T Bank
    M&T Bank Fort Lee, United States

    Found in: Lensa US 4 C2 - 3 days ago

    Default job background
    Description

    Overview:
    Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.

    Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch.

    Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.


    Primary Responsibilities:


    Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer's identified needs.

    Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.

    Explain the high-level criteria used to decision loan applications.

    Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.

    Follow the Bank's sales process and provide simplified, customer-focused advice and guidance.
    Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.

    Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

    Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.

    Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.

    Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities.

    Identify and escalate cases of suspected fraud.
    Resolve and accurately log all customer complaints in the appropriate system.
    Review, approve and help resolve Consumer and Business Banking customer overdrafts.
    Accurately complete customer transactions.
    Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.
    Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
    Promote an environment that supports diversity and reflects the M&T Bank brand.

    Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

    Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
    Complete other related duties as assigned.


    Scope of Responsibilities:
    The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch.

    The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.

    It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand.

    In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.


    Managerial/Supervisory Responsibilities:
    Not Applicable


    Education and Experience Required:
    High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center, customer service, or telesales experience
    Strong verbal communication skills
    Strong interpersonal skills
    Ability to interact with varying customers (consumer to small business)
    Ability to effectively handle difficult customer conversations
    Well-organized
    Proven time management skills
    Proven prioritization skills
    Ability to work under critical time constraints in a team environment
    Proficiency with internet user-level technology


    Education and Experience Preferred:
    Bilingual based on branch needs
    Proven referral and/or sales ability


    Physical Requirements:
    Ability to stand for long periods of time
    Prolonged use of hands and fingers
    Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
    Ability to read fine print
    Ability to interact with customers in an open face-to-face work environment
    M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $ $34.29 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

    Location
    Fort Lee, New Jersey, United States of America
    M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
  • Phaxis Llc

    Universal Banker

    Found in: Lensa US 4 C2 - 5 days ago

    Phaxis Llc Fort Lee, United States

    General Summary:The Universal Banker handles a variety of tasks and priorities during the course of a business day; delivers exceptional service with selling/cross-selling, performs routine client maintenance requests, problem resolution and basic sales functions as well as basic ...

  • Phaxis

    Universal Banker

    Found in: Lensa US 4 C2 - 5 days ago

    Phaxis Fort Lee, United States

    General Summary: · The Universal Banker handles a variety of tasks and priorities during the course of a business day; delivers exceptional service with selling/cross-selling, performs routine client maintenance requests, problem resolution and basic sales functions as well as b ...

  • Phaxis LLC

    Universal Banker

    Found in: Lensa US 4 C2 - 2 days ago

    Phaxis LLC Fort Lee, United States

    General Summary: · The Universal Banker handles a variety of tasks and priorities during the course of a business day; delivers exceptional service with selling/cross-selling, performs routine client maintenance requests, problem resolution and basic sales functions as well as b ...

  • Bank of Hope

    Universal Banker

    Found in: Lensa US 4 C2 - 1 day ago

    Bank of Hope Woodside, United States

    Rotates and splits time between the teller line and platform to control the flow of traffic during peak times depending on where help is most needed. Multitasks among multifaceted job roles to address all service or transaction needs, including cash Universal Banker, Customer Exp ...

  • Provident Bank

    Universal Banker

    Found in: Lensa US 4 C2 - 4 days ago

    Provident Bank Hoboken, United States

    POSITION SUMMARY · Banking Professionals needed · Join our team in our Hoboken, NJ location today · The Universal Banker position is a "career level" position that performs both Teller and Platform duties. The responsibilities may vary day to day based on the work that needs to ...

  • Apple Bank for Savings

    Universal Banker

    Found in: Lensa US 4 C2 - 9 hours ago

    Apple Bank for Savings New York, United States

    Provide exceptional customer service by engaging clients in a friendly and professional manner and also resolving service-related issues timely and efficiently. Conduct business ethically, thoroughly communicating to current and prospective clients t Universal Banker, Customer Se ...

  • M&T Bank

    Universal Banker

    Found in: Lensa US 4 C2 - 3 days ago

    M&T Bank York, United States

    **Are you passionate about finding solutions for customers?** · **We Offer:** · + Paid time off starting at 15 days/year with the option to buy more and 12 paid federal holidays · + Medical, dental, and vision benefits · + 401k match up to 5% · + Competitive pay with opportunitie ...

  • Apple Bank for Savings

    Universal Banker

    Found in: Lensa US 4 C2 - 14 hours ago

    Apple Bank for Savings New York, United States

    New York, NY · 161st Street · Salary Range: $21.98/hr - $35.72/hr · Salary Rangehe Universal Banker (UB) acts as a full service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the pro ...

  • FLUSHING FINANCIAL CORP

    Universal Banker

    Found in: Lensa US 4 C2 - 3 days ago

    FLUSHING FINANCIAL CORP New York, United States

    Hicksville, NY, USA · Req #485 · Wednesday, February 14, 2024 · Job Title: Universal Banker · Job Classification: Sales · Department: Retail Banking · Status: Non-exempt · Reports To: Branch Manager · Hiring Range: $47,000 - $58,000 · Serving Others is Our Passion: · As a growi ...

  • FLUSHING FINANCIAL CORP

    Universal Banker

    Found in: Lensa US 4 C2 - 5 days ago

    FLUSHING FINANCIAL CORP New York, United States

    Serving Others is Our Passion: As a growing member of the community for more than 90 years, Flushing Bank is dedicated to supporting and serving the individuals, families, professionals, and businesses in Brooklyn, Queens, Manhattan, and on Long Island.WE can offer YOU: Medical, ...

  • Carver Federal Savings Bank

    Universal Banker

    Found in: Lensa US 4 C2 - 4 days ago

    Carver Federal Savings Bank New York, United States

    Corporate Title: Universal Teller · FLSA: Non-Exempt · Department: Retail · Reports to: Assistant Branch Manager · Position Summary: The Universal Teller responsibilities include acquiring new clients and cross selling community outreach/development. They are required to under ...

  • Provident Bank

    Universal Banker

    Found in: Lensa US 4 C2 - 4 days ago

    Provident Bank Newark, United States

    POSITION SUMMARY · Banking Professionals needed · Join our team in our Newark, NJ location today · Applicants must be fluent in Spanish and/or Portuguese to be eligible. · The Universal Banker position is a "career level" position that performs both Teller and Platform duties. ...

  • First National Bank LI

    Universal Banker

    Found in: Lensa US 4 C2 - 4 days ago

    First National Bank LI Glen Head, United States

    Universal Banker - Floater (Brooklyn, Queens, Manhattan) · Excellent opportunity to "Go First. Go Far." as a member of First NationalBank LI 's branch management team. We are seeking an experienced banking professional to support our Brooklyn, Queens, Manhattan branch network. ...

  • Citigroup Inc

    Universal Banker

    Found in: Lensa US 4 C2 - 9 hours ago

    Citigroup Inc New Hyde Park, United States Part time

    The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacem ...

  • Citigroup Inc

    Universal Banker

    Found in: Lensa US 4 C2 - 3 days ago

    Citigroup Inc Uniondale, United States Full time

    The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacem ...

  • Ponce Bank

    Universal Banker Riverdale

    Found in: beBee S2 US - 2 weeks ago

    Ponce Bank Bronx, United States

    Impact · The Ponce Banker delivers exceptional customer service experience to customers. Providing first-class customer service experience at each customer touch point while enhancing the Bank's bottom line and reputation. Creates engagement and contributes to the success of the ...

  • Citigroup Inc

    Universal Banker

    Found in: Lensa US 4 C2 - 22 hours ago

    Citigroup Inc Roslyn, United States Part time

    The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacem ...

  • Unity Bank

    Universal Banker

    Found in: ZipRecruiter Test10S US C2 - 2 days ago

    Unity Bank Scotch Plains, United States

    Job Description · Job DescriptionPosition Summary · The Universal Banker position is responsible for demonstrating excellent customer service in accordance with the Bank's Core Values and to maintain a well-developed working knowledge of the Bank's products & services. This inclu ...

  • Hudson Valley Investment Advisors Inc

    Universal Banker

    Found in: Lensa US 4 C2 - 3 days ago

    Hudson Valley Investment Advisors Inc White Plains, United States

    42 Waller Avenue, White Plains, NY 10601 · The Business Banker is responsible for performing intermediate duties and support related to branch operational activities and financial services; handles all teller transactional activity, processes all new account transactions; assisti ...

  • M&T Bank

    Universal Banker

    Found in: Lensa US 4 C2 - 5 days ago

    M&T Bank Fairfield, United States

    **Overview:** · Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned b ...