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    Universal Banker - Newark, United States - Provident Bank

    Provident Bank
    Provident Bank Newark, United States

    1 week ago

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    Description

    POSITION SUMMARY
    Banking Professionals needed

    Join our team in our Newark, NJ location today

    Applicants must be fluent in Spanish and/or Portuguese to be eligible.

    The Universal Banker position is a "career level" position that performs both Teller and Platform duties.

    The responsibilities may vary day to day based on the work that needs to be done in the branch that day.

    Responsibilities include responding to customers' needs by processing a variety of financial transactions including but not limited to opening accounts, cross selling, tele-consulting, developing relationships thru a book of business, and servicing accounts, check cashing, withdrawals, deposits, and loan payments and/or greeting customers, and performing customer needs assessment (profiling).

    The Universal Banker may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization.

    Please visit our website -

    for branch hours.


    Key Functions and Responsibilities:
    Identifies the benefits of all products and services that will satisfy the needs of the customers.

    Support, refer and/or resolve customer inquiries by processing transactions and other banking needs

    Exceed client expectations through active engagement, commitment and dedication to servicing and building customer relationships


    Helps maintain cost efficiency to achieve the goals of the branch & assuring the quality of customer service in accordance to our Guiding Principles.

    Ensures operational and financial safety requirements are followed, such as: Establishing customer identity, preparing and/or completing CTR/SAR procedures on appropriate transactions and following all other compliance procedures


    PERSONAL SKILLS
    Good customer service skills, including listening, written and verbal communication

    Cash handling experience in a retail or banking environment required

    Ability to problem-solve and provide solutions to customer issues

    Good organizational and time management skills

    Self-motivated, confident and ability to multitask effectively

    Good PC skills; and the ability to quickly learn other computer programs, including Microsoft office

    Ability to work branch hours, which can include weekends and evenings

    EDUCATION / WORK EXPERIENCE
    High school diploma or GED

    0 - 2 years in a retail sales/service environment

    Banking experience a plus

    This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

    Featured benefits

    Medical/Dental/Vision Insurance

    Flexible Savings Account

    401(k)

    Tuition Disbursement and Reimbursement

    College Loan Pay Down Program and other great benefits

    Diversity, Equity & Inclusion
    Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization.

    We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.


    EEOC

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

    About Provident Bank

    For more than 180 years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.

    Volunteering is a Way of Life


    Our brand promise - "Commitment you can count on" - supports the investments we make in the community and donations made by our employees.

    It's a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year.

    Why do we love it? We get to volunteer in areas that are meaningful to the bank and impactful in the community.

    Through generous contributions, we have raised over $912,000 in 2022. No item or donation is too small; we find a home for it all.

    #J-18808-Ljbffr
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