- Responsible for leading the strategic planning, execution, and oversight of data driven programs aimed at modernizing data management process, technology, and capabilities across the organization.
- Overall strategic leader recognized in the whole organization as the spokesperson for delivery of governance enhancement initiatives. Communicates and promotes the design, delivery, and adoption of data governance best practices.
- Communicates and promotes the Data Governance Contract Lifecyle, initiates process improvements, and sets goals. Influences stakeholders. Provides guidance and support to team members as the assigned work is being delivered.
- Develops process documentation, including process interaction models, tooling requirements, key metrics, and controls. Works with the program delivery leads, supporting technology teams and customers to determine an understanding of the work and expectations required to be delivered by the team.
- Collaborate with cross-functional teams, including data governance, data architecture, data engineering, to ensure alignment and integration of data governance efforts.
- Drive cultural change and organizational adoption of modern data management practices, methodologies, and technologies in alignment with regulatory expectation and industry best practices.
- Plays a critical role in shaping the future of data management and enabling the bank to harness the full potential of its data assets.
- Advanced degree in business management, computer science or a related discipline, or equivalent work experience required + years of management experience; years of performing a global role experience; + years in IT Service Management role required; experience in the financial services industry is a plus.
- Strong project management skills with the ability to manage large scale, cross functional projects, and initiatives from inception to completion. Experience with governance structures, processes, and metrics to monitor progress and impact.
- Motivates analysts to maximize their contributions and encourage professional growth. Ensures the assigned process, its associated techniques and methods are regularly reviewed and audited, and that all of these are subjected to continuous improvement and remain fit for purpose. Develops and manages IT processes and controls in collaboration with enterprise process design team to ensure quality is maintained to meet business objectives.
- Demonstrated experience in leading data transformation initiatives within the financial services industry. Minimum of years of experience in data management, data governance, or related roles.
- Proven ability to lead and inspire cross -functional teams and drive cultural change within an organization. Strong leadership, communication, and stakeholder management skills are essential.
- Deep understanding of data management principles, practices, and technologies, including data architecture, data quality, and data governance.
- Coaches, trains and guides process stakeholders and team members. Provides technical expertise and advice to Technology and Business process practitioners and users. Contributes to the achievement of organizational objectives, drives the strategic direction of process and tools for the organization by leadership.
- Fortune World's Most Admired Companies & Top for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Human Rights Campaign Foundation, % score Corporate Equality Index
- , Disability: IN – % score
- Best Workplaces for Innovators, Fast Company
- CDP's Climate Change 'A List'
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Service Manager
1 week ago
Florida Industrial Scale Company Longwood, United States**Service Manager** · **Join Our Tight-Knit Team at Florida Industrial Scale Co.** · Florida's largest independent scale dealer is seeking a dedicated and motivated Service Manager to join our dynamic team If you're looking to play a key role in managing a team, we're interested ...
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Manager (Loan Sales and Servicing)
6 days ago
Addition Financial Lake Mary, United States: · **We are Addition Financial**, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring fin ...
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Customer Service Manager
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Sun-Tec Solar & Roofing Seminole, United StatesJob Overview: · We are seeking a highly motivated and experienced Customer Service Manager to join our team. As the Customer Service Manager, you will be responsible for overseeing the day-to-day operations of our customer service department and ensuring that our customers receiv ...
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Bilingual Customer Service Manager
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Synchrony Altamonte Springs, United States**Job Description**: · **What You'll Accomplish as a **Customer Service Manager**: · As a Bilingual Customer Service Manager you will lead a team of nonexempt Customer Service representatives, providing leadership, coaching and development. You will own full supervisory and admin ...
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Food Service Manager
5 days ago
Aramark Orlando, United StatesThe Food Service Manager at CFRC Correctional Facility is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. · **Responsibil ...
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Nursing Service Manager
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Stellar Enterprises Winter Park, United StatesMore than just a job: Team DRK · These are your tasks: · • Monitoring of occupancy management for optimal utilization of the facility · • Customer acquisition, consultation, and contact · • Personnel management and support · • Ensuring and monitoring of nursing services · This is ...
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Manager Emergency Services Alafaya Fsed
1 week ago
Oviedo Medical Center Oviedo, United States**Introduction**: · Do you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At Oviedo Medical Center our nurses set us apart from any other healthcare provider. We are seeking a(an) Manager Emergency Services Alafaya FS ...
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conference services manager
2 days ago
Compass Group, PLC Lake Mary, United StatesThe Conference Services Manager (CSM) is responsible for establishing and ensuring a consistently warm, welcoming, and professional atmosphere for all employees and visitors at BNY Mellon. The CSM will be in public areas including the Lobby, Meeting Manager, Hospitality, Operatio ...
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Client Service Manager
3 days ago
Hylant Lake Mary, United States· The Opportunity: · The Client Service Manager is responsible to provide a consistent platform of service and support to identified marine clients, handling or directing all day-to-day service needs while interacting in a consultative and collaborative way, along with the Hyla ...
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conference services manager
10 hours ago
Compass Group, PLC Lake Mary, United StatesThe Conference Services Manager (CSM) is responsible for establishing and ensuring a consistently warm, welcoming, and professional atmosphere for all employees and visitors at BNY Mellon. The CSM should be skilled in running a conference center and Manager, Operations, Hospitali ...
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Assistant Food Service Manager
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Management & Training Corporation Lockhart, United States**Overview** · **Pay: $18.00 per hour** · We have jobs with a purpose—and you will make a real difference every day. · **Education and Experience Requirements**: · - High school diploma or equivalent. · - A valid driver's license. · - **One (1) year full-time wage-earning experie ...
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Service Management Developer
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Dexian - DISYS Lake Mary, FL, United Statesis for a Financial Client for multiple roles. Please review the details below and share your resume at References are highly welcome. · Angular Developer · Pittsburgh, PA / Lake Mary , FL · Duration: 12 months - 18 months contract with possible extensions. · Job Description: ...
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Phlebotomy Coordinator
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Diagnostics On The Go (DIAGGO) Lake Mary, United StatesOverview: · **We are seeking a highly skilled and experienced Phlebotomy Manager to join our team. You will oversee and coordinate various aspects of our operations. This is a leadership role that requires strong organizational skills, attention to detail, and the ability to effe ...
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General Manager #9243
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The Inland Real Estate Group of Companies Lake Mary, United StatesAbout Devon Self Storage · Devon Self Storage is a competitive company with over 30 years of experience in the self-storage industry. We currently manage over 100 facilities nationwide with continued expected growth. As an employee-owned, private real estate company, we offer a w ...
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Associate, Relationship Management
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BNY Mellon Lake Mary, United StatesOverview · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custo ...
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Project Manager Ii
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Duke Energy Lake Mary, United StatesMore than a career - a chance to make a difference in people's lives. · Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities fo ...
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Club Lounge Attendant
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Pinnacle Hotel Management Lake Mary, United StatesJob Summary · - Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. · - Provide information about the area and Orlando (restaurants, attr ...
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Member Relations Specialist
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AAA National Office Lake Mary, United States**Summary** · Monitors AAA National Office channels, review posts, and discerns what type of action, if any, is necessary, disseminates feedback to the appropriate parties, and follows through on issues to ensure resolution. Facilitates resolution of cases received at the Nationa ...
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Associate, Client Service
6 days ago
The Bank of New York Mellon Corporation Lake Mary, United StatesClient Service Associate · **_Bring your ideas. Make history. _** · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of d ...
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BNY Mellon Lake Mary, United StatesOverview · Associate, Infrastructure Operations Analyst II · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms ...
Director, Service Management - Lake Mary, United States - THE BANK OF NEW YORK MELLON CORPORATION
Description
Director, Service Management
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - % of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately , employees across countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what LifeAtBNYMellon is all about.
We're seeking a future team member in the role of Director, Service Management to join our ENTERRPISE DATA MANAGEMENT team. This role is in Pittsburgh, PA or Lake Mary, FL- Hybrid.
Enterprise Data Management is focused on implementing enterprise data & governance, delivering the firm's master data strategy, driving holistic access to data via our Lake, and enabling the business to deliver advanced outcomes for ourselves and our customers using AI/ML techniques.
In this role, you'll make an impact in the following ways:
To be successful in this role, we're seeking the following:
At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
Overall strategic leader recognized in the whole organization as the spokesperson for a specific process. Communicates and promotes the process, initiates process improvements and sets goals. Accountable for the deployment of the assigned process and associated methods and techniques across the organization. Communicates and promotes the process, initiates process improvements and sets goals. Influences process stakeholders. Provides guidance and support to team members as the assigned work is being delivered. Develops process documentation, including process interaction models, tooling requirements, key metrics and controls. Works with the process leads, supporting technology teams and customers to determine an understanding of the work and expectations required to be delivered by the team. Leads resources and assigns tasks to the team members. Assists team members in delivering outputs as needed. Leads team of process analysts. Contributes to employee performance cycle including all Human Capital management activities and provides guidance to staff for current duties. Motivates analysts to maximize their contributions and encourage professional growth.Ensures the assigned process, its associated techniques and methods are regularly reviewed and audited, and that all of these are subjected to continuous improvement and remain fit for purpose. Develops and manages IT processes and controls in collaboration with enterprise process design team to ensure quality is maintained to meet business objectives. Responsible for maintaining process information for select IT processes, including mapping and measuring business objectives to IT process outputs. Maintains excellent knowledge of IT systems, tools, and stays abreast of new developments in IT . Coaches, trains and guides process stakeholders and team members. Provides technical expertise and advice to Technology and Business process practitioners and users.Contributes to the achievement of organizational objectives, drives the strategic direction of process and tools for the organization by leadership.MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSAdvanced degree in business management, computer science or a related discipline, or equivalent work experience required + years of experience in IT; + years of management experience; years of performing a global role experience; + years in IT Service Management role required; experience in the financial services industry is a plus.
Director, Service Management professionals in Lake Mary
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Connor Forget
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Manuel Saunders
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