- Executes the day-to-day activities of the Incident Management Process. Answers customer problem and inquiry calls, voice-mails, and e-mail and performs the proper competency level problem triage and resolution.
- Enters all required problem logging, troubleshooting, and status information into the incident management system and assigns appropriate system codes. Uses proper sentence structure, punctuation and grammar in all communication and documentation.
- Communicates with customers concerning the status of incidents and service requests. Exhausts all options in contacting customer prior to downgrading the priority of an incident or service request. Seeks customers approval to downgrade the priority.
- Documents all communication attempts with the customer in the incident or service request record. Honors appointments with customers. Contacts the customer in advance if unable to meet at appointed times and informs all appropriate parties.
- Recognizes trends and identifies global issues.
- Monitors appropriate system indicators and effects timely intervention to limit problem escalation.
- Identifies the need for revision of or additional technical documentation.
- Reviews incidents and service requests as a learning opportunity.
- Logs incident and/or service request records accurately and completely. States the customer's problem, request, resolution and any other pertinent information clearly.
- Handles difficult customers, complaints, and escalations appropriately. Speaks in a clear crisp voice with a pleasant tone and appropriate volume. Responses address all questions and issues. Responds in a timely manner.
- Assists in developing and maintaining technical and operational documentation. Writes documentation in a clear manner and in terminology that will be easily understood by the reader.
- Education (or equivalent years of experience): Associate's degree or specialized training
- Experience (or equivalent education): 6+ months of related experience
-
Help Desk Technician
3 days ago
ZIM Miami, United States**Main purpose of the role**: The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This position is an integral part of the service desk function responding to tier 1 and tier 2 technical incidents and requests submitted by the end users ...
-
Help Desk Technician
7 hours ago
Tech Army, LLC Fort Lauderdale, United StatesResponsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzi ...
-
Help Desk Technician
5 days ago
Ultimate Staffing Services Fort Lauderdale, United StatesJob Description · Job DescriptionUltimate Staffing is currently recruiting for a motivated and service-driven HelpDesk Technician I to join the IT support team for one of our premier clients. This entry-level role is centered in Sunrise, Florida, and is pivotal in delivering esse ...
-
Help Desk Technician
6 days ago
PDC Technologies Fort Lauderdale, United StatesJob Description · Job DescriptionMinimum job requirements: · Provide valuable service by offering a state-of-the-art customer support experience and high-quality technical assistance. · Address customers professionally in any situation; ask questions to determine the nature of pr ...
-
IT Help Desk Technician I
1 week ago
Cano Health Miami, United StatesIt's rewarding to be on a team of people that truly believe in making an impact · We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. · IT Help Desk Technician I · Job Code · 6587 · FLSA Status · Non Exemp ...
-
Tier 1 Help Desk Technician
3 days ago
Ricoma International Corporation Medley, United StatesJoin the dynamic team at RICOMA International Corporation, the unrivaled global leader in the R&D, design, manufacturing, and distribution of industrial and commercial embroidery machines, heat presses, printers & more · At RICOMA, we've been industry leaders for over 25 years, a ...
-
Help Desk Technician working remotely
1 day ago
Incubation Systems Private Limited Fort Lauderdale, FL, United StatesScope of Work · Responsible for software and hardware support of workstation and networking devices. · Provides technical advice, guidance and informal training to customers using hardware and software programs. · Troubleshoots and restores routine technical service and equipm ...
-
Systems Project Analyst
5 days ago
The State of Florida Fort Lauderdale, United StatesRequisition No: 829184 · Agency: Florida Gaming Control Commission · Working Title: Systems Project Analyst (Help Desk Technician) · Pay Plan: Career Service · Position Number: · **Salary**: $55, $60,787.00 commensurate with experience · Posting Closing Date: 05/27/2024 · **Tota ...
-
Help Desk Technician
3 days ago
Cutting Edge Staffing LLC Pompano Beach, United StatesJob Description · Job DescriptionWhy Join Us? · Banyan Treatment Centers stands as a nationally recognized leader in addiction and mental health care, boasting a comprehensive continuum of care and holding the esteemed Joint Commission Accreditation (Gold Seal of Approval). From ...
-
IT Service Desk Technician
1 day ago
ChenMed Miami Gardens, United States**Were unique. You should be, too.** · Were changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? · Were different th ...
-
IT Service Desk Technician
3 weeks ago
ChenMed Miami Gardens, United States Full timeWe're unique. You should be, too. · We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? · We're different than ...
-
Help Desk Technician
4 days ago
Robertson, Anschutz, Schneid, Crane & Partners, PLLC Boca Raton, United StatesJob Description · Job DescriptionRobertson, Anschutz, Schneid, Crane & Partners, PLLC provides elite legal representation to mortgage servicers in the context of foreclosure and bankruptcy cases. Our offices, home to more than 1000 employees across 18 states, work diligently to e ...
-
Service Desk Technician
1 week ago
Kavaliro Doral, United StatesMonitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. · Monitor and respond to operating and error messages. · May enter commands at a compute ...
-
IT Help Desk Technician I
1 week ago
Advanced Diabetes Supply Doral, FL, United States: About Our Company · Advanced Diabetes Supply was founded on the bold principle of creating a knowledgeable, reliable and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, has catapulted Advanced Diabetes Supply to ...
-
Help Desk Technician I
5 days ago
Blue Team LLC Boca Raton, United StatesHelp Desk Technician - Private Sector - BlueTeam · We are... · BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing - both domestic and international - and our clients are the world's premier commercial portfolio owners and ...
-
IT Help Desk Technician III
1 week ago
Advanced Diabetes Supply Miami, United StatesJob Description · Job DescriptionDescription:About Our Company · Advanced Diabetes Supply was founded on the bold principle of creating a knowledgeable, reliable and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, ...
-
Help Desk Technician I
1 week ago
BlueTeam Boca Raton, United StatesJob Description · Job DescriptionHelp Desk Technician - Private Sector – BlueTeam · We are... · BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing — both domestic and international — and our clients are the world's premier c ...
-
IT Help Desk Technician III
1 week ago
Advanced Diabetes Supply Doral, FL, United States:About Our Company · Advanced Diabetes Supply was founded on the bold principle of creating a knowledgeable, reliable and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, has catapulted Advanced Diabetes Supply to a ...
-
IT Help Desk Technician III
1 week ago
Advanced Diabetes Supply Miami, United States:About Our Company · Advanced Diabetes Supply was founded on the bold principle of creating a knowledgeable, reliable and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, has catapulted Advanced Diabetes Supply to a ...
-
Csr/dispatcher
6 days ago
Art Plumbing AC & Electric, LLC Pompano Beach, United States**Come Experience What You Have Been Missing** · **Be Part of Something Special** · **"WOW** What a great company" - "I just love working at Art" - "This is the best place I have ever worked" - "This is most organized company I have ever been part of" - "Thank You for caring" · A ...
Service Desk Technician - Fort Lauderdale, United States - APR Consulting
Description
APR Consulting, Inc. has been engaged to identify a Service Desk TechnicianLocation:
Fort Lauderdale, FL 33316
Position:
Service Desk Technician
Pay Rate:
$ 32
Duration: 13 weeks - potential temp to hire
Expected Shift:
Monday - Friday from 3:00 p.m. - 11:30 p.m.
Job Summary:
Under general supervision, provides first level customer support. Resolves hardware and software problems within established service level agreements. Processes incidents and service requests through established incident and request fulfillment processes. Proactively looks at root cause and trends in incident handling. Provides feedback as part of ongoing process improvement activities. Elevates complex problems to most senior levels in a professional fashion.
JOB RESPONSIBILITIES:
Incident Management:
Acts as a primary point of contact for incidents and service requests as reported from customers, system monitoring and alerts.
Problem Management:
Helps ensure that documented and standardized methods and processes are developed and used for efficient and permanent resolution of problems identified by the Problem Management Process.
Communication & Documentation:
As directed prepares required documentation and communicates in a professional manner.
Department Operations:
Assists in operational requirements of the IS Service Center.
MINIMUM REQUIREMENTS:
Certification/Registration:
ITIL Foundation cert., CompTIA cert. A+ and Network+, and/or Microsoft Certified Desktop Support Technician (MCDST) PREFERRED
Our client is one of the largest Healthcare Staffing Providers in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.
This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you
#SLA
Service Desk Technician professionals in Fort Lauderdale
-
Anna Gorbunova
Innovative Sales Enablement Manager