Help Desk Technician I - Boca Raton, United States - BlueTeam

BlueTeam Boca Raton, United States

2 weeks ago

Description

Job Description

Help Desk Technician - Private Sector – BlueTeam

We are...
BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing — both domestic and international — and our clients are the world's premier commercial portfolio owners and operators.
We are a turnkey provider for portfolio managers, owners, asset managers and operators, and we continue to grow our services to meet our clients' needs. Our continued expansion of services, unrelenting project performance and transparent billing practices have allowed BlueTeam to become and remain an industry leader for clients in the hospitality, senior care, multi-family, industrial and other commercial property sectors.
Join the exciting BlueTeam

This position involves providing rapid and efficient support for information technology systems both remotely and in person, including system configuration, troubleshooting, and maintenance. The role requires excellent listening skills to understand customer queries and concerns, and the ability to offer effective solutions, ensuring customer satisfaction is a priority in all interactions. Responsibilities include escalating unresolved issues to higher-level staff and collaborating with desktop support engineers to deliver superior service. The successful candidate will represent BlueTeam with professionalism and integrity, contributing to the advancement of our company mission.

What you'll do....

Address technical inquiries through various channels including email, online chat, phone, or in-person visits
Educate customers on IT products and services to enhance their understanding and utilization
Provide detailed, step-by-step guidance to customers during the problem-solving process
Assist in troubleshooting both hardware and software issues efficiently
Conduct follow-ups with customers to confirm their issues are resolved and they are satisfied with the service
Relay customer feedback to relevant internal teams to help improve products and services
Managing IT Help Desk Ticketing including assignment, follow up, and adherence to service level agreements
Perform additional duties within the technical department as required

What you'll need...

Qualifications

Exceptional problem-solving and analytical abilities
In-depth knowledge of computer systems, with extensive experience in troubleshooting both hardware and software issues
Skilled at simplifying complex technological processes into clear, step-by-step instructions for users
Patient and approachable demeanor, coupled with excellent listening skills
Proficient in both verbal and written communication
Dedicated to delivering outstanding customer service
Strong passion for both problem-solving and enhancing customer satisfaction
Technologically adept, with substantial experience in a technology-related field
Capable of diagnosing and resolving a wide range of technical issues
Team player who values constructive feedback and collaboration
Keen to learn and adapt to new technologies and systems
Proven experience in IT help desk support or a similar customer service role

Education and Experience

High School Diploma or Equivalent
Associate degree in information technology, Computer Science, or related field
One (1) to Two (2) years of experience in experience in customer service and IT support or a related field
CompTIA A+ certification is highly recommended as it covers fundamental IT skills and is widely recognized
Microsoft Certified: Windows Client certification could be beneficial, especially in environments using Microsoft products extensively
Basic knowledge of computer hardware, software, and networking: Understanding of common operating systems (Windows, macOS), office software, and basic networking concepts
Customer Service Skills: Ability to handle customer inquiries and issues with patience, empathy, and professionalism
Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members
Problem-Solving Skills: Capacity to diagnose and resolve basic technical issues
Organizational Skills: Ability to manage multiple tasks and prioritize effectively
Attention to Detail: Precision in logging calls, documenting issues and solutions, and following procedures

What you'll get in return...

Competitive Salary
Full range of Benefits including Medical, Dental, Vision, Short Term Disability (STD), Long Term Disability (LTD), Supplemental and Voluntary Life Insurance, 401(K) with Employer Match and Paid Time Off (PTO)

About Blue Team:

BlueTeam's Mission is to cultivate and maintain mutually beneficial relationships with our clients. In order to accomplish that mission, BlueTeam strives to be mindful, respectful and understanding of our clients and their business needs.

Becoming valuable partners with our clients starts with building the best team possible: recruiting top talent, training them, supporting them, listening to them, and empowering them to help our clients solve their restoration, construction and roofing needs. BlueTeam is not just a "team" but a family based on our core values: integrity, transparency, and accountability.

We believe that with quality people and teamwork, we will achieve our goals of being a successful and well-structured profitable organization that will treat our clients fairly and with mutual respect, while recognizing our staff for their efforts and contributions.

BlueTeam is an Equal Opportunity Employer.

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Help Desk Technician I - Boca Raton, United States - BlueTeam

Description

Job Description