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Customer Service Admin - Windsor, United States - Morris Group, Inc.
Description
**Customer Service Admin (Entry-Level)**
**Windsor, CT**
Machinery Finance Resources, a division of Morris Group, Inc., is an equipment finance organization that supports the manufacturing community. We provide custom finance solutions to help manufacturers acquire machinery. We are seeking an ambitious and conscientious Customer Service Admin for our Windsor, CT location. This role will provide the right individual with opportunities to work for a great company in a fast-paced, growing industry.
**JOB RESPONSIBILITIES:**
As the Customer Service Admin, you will be responsible for answering and directing all incoming phone calls and handling all customer service-related inquiries and concerns, working closely with customers and financial institutions. There will also be an opportunity to learn how to process financing transactions. Other responsibilities include, but are not limited to:
Liaison between customer and billing service centers
Researching and handling misdirected payments
Processing payoff requests and verifying accuracy, with confirmation and documentation of paid in full accounts
Assisting in contract payments and insurance billing and collecting
Maintaining documentation of all customer communication and notes in system
Filing, scanning, and general office duties including processing incoming and outgoing mail and ordering office supplies
Filing UCC financing statements
Requesting and reviewing insurance certificates for accuracy
Processing simple equipment finance transactions
Provide general office support
**Other Functions:**
Perform related duties as required
**The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.**
**QUALIFICATIONS AND COMPETENCIES:**
Associate degree in Business Administration or related work experience; experience in equipment leasing is a plus.
Excellent verbal and written communication along with problem-solving skills are required
Highly-detail oriented, organized, and possess the ability to manage multiple priorities in a demanding environment with minimal supervision.
Capable of prioritizing workload in a fast-paced, high-volume environment with shifting priorities
Excellent customer service and time management skills
Strong math proficiency: experience in a financial field is a plus
Proficiency in Microsoft Office Suite is required and other financial software knowledge is a plus
**Mental and physical requirements:**
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be highly mobile, able to access all areas of the premises.
Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects.
Ability to sit for prolonged period of times.
Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavy weight material up to 50 lbs. with assistance from equipment or other employees.
Ability to frequently use hands and arms to finger and reach.
Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Ability to keep his/her composure with the public and co-workers in everyday, stressful situations.
**Morris Group, Inc. offers competitive salary, comprehensive benefits packages, and tuition reimbursement.**
**Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.**
