- Monitor and respond to the ticket queue daily and ensure timely resolution within company defined SLAs. Aim to resolve existing tickets promptly and maintain ticket queues below 50 tickets.
- Provide daily assistance to end users who approach the help desk. Greet them and address their needs promptly. Resolve issues on the spot whenever possible or create a ticket and manage time effectively to return and resolve them within 24 hours.
- Regularly create and update existing knowledgebase documentation in OneNote among internal technicians to facilitate faster troubleshooting of reoccurring issues.
- Utilize Active Directory to configure new staff members, update existing staff member security groups and modify attributes such as proxy addresses as needed.
- Configure and image Windows Environment Workstations for staff members using MDT and company proprietary software.
- Procure and document assets using asset management software daily to facilitate inventory audits.
- Provide immaculate customer service and communicate clearly with end users.
- Work with peers to provide quick and efficient resolution of advanced issues.
- Use Endpoint Management Central to remote connect to end users.
- Ability to multitask and prioritize multiple tickets simultaneously.
- Proactively analyze workflow and provide suggestions to direct report.
- Work in the office 5 days a week.
- 2+ years of Customer Service and Resolution Skills
- 3+ years of Corporate Windows 10 environment, OneDrive, SharePoint, Teams, Office 2019 / 365
- 2+ years of Microsoft 365 Admin Center
- 1+ years of email filtering system (Sendio/Mimecast/Proofpoint/Abnormal)
- 1+ years of AD, Azure AD/Entra ID, DNS, TCP/IP Protocols, MFA/SSO
- 1+ years of File and Printer Server Knowledge
- 2+ years Ticketing system (ConnectWise/Jira/Spiceworks/Service Desk Plus) and remote software (Kaseya/Screen Connect/LogMeIn/Quick Assist/Endpoint Central)
- Highly mobile, able to access all areas of the premises.
- Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
- Ability to sit for prolonged period of times.
- Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
- Ability to frequently use hands and arms.
- Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
- Ability to keep their composure with the public and co-workers in everyday, stressful situations.
-
Help Desk Technician
1 week ago
Holyoke Health Center Holyoke, United States**Help Desk Technician** · - Perform onsite/remote troubleshooting through diagnostic techniques and pertinent questions · - Responsible for maintaining and enhancement of various infrastructure hardware · - Record events and problems and their resolution in logs · - Document ste ...
-
IT Help Desk Technician II
1 week ago
Morris Group, Inc. Windsor, United StatesJob Description · Job DescriptionJob Requisition ID#: 748A · Morris Group Inc, one of the largest machine tool distribution networks in North America, is seeking a seasoned IT Help Desk Technician for our Windsor, CT location. We are looking for an experienced individual who has ...
-
Level 1 Help Desk Technician
1 week ago
NEFCO Corp East Hartford, United StatesJob Summary: NEFCO is seeking out a skilled and talented Level 1 Help Desk Technician that is self-driven, disciplined, dependable, and professional. The role will be to mainly provide skilled and professional IT support at our HQ location as well as supporting our other branches ...
-
Help Desk Technician
6 days ago
Ethan Allen Workforce Solutions Middletown, United StatesJob Description · Job DescriptionJob Title: Help Desk Technician · Location: Middletown, NY · Type: Temporary to Permanent · Schedule: Monday-Friday, 8:00 AM - 4:30 PM · Pay Rate: $19 per hour · About Us: We are a dynamic company located in Middletown, NY, seeking a skilled Help ...
-
Service Desk Technician
1 week ago
GDIT Newington, United States Full timeJob Description: · Deliver simple solutions to complex problems as a Service Desk Technician at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priorit ...
-
Help Desk Technician
2 weeks ago
Integrity Systems & Solutions, LLC Cheshire, United StatesJob Description · Job DescriptionIntegrity Systems & Solutions, LLC, has been focused on the technology needs of medical and dental practices in the New England area for over 25 years. We exist for one reason; to build long-term relationships and provide peace of mind to people – ...
-
Help Desk Technician
2 weeks ago
MedPro Group Springfield, United StatesMeet MedPro Group. We're an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it t ...
-
IT Help Desk
2 days ago
KVK Tech, Inc. Newtown, United States**Department** · Information Technology · **Job Title** · IT Support Technician · **FLSA Status** · Exempt · **1. Role Purpose**: · The IT Support Technician will be responsible for providing overall Level 1 technical assistance and support related to computer systems, hardware, ...
-
Help Desk Manager
2 weeks ago
MediTelecare Middletown, United StatesThe company is a leading provider of behavioral health care services based in Middletown, CT. We provide world-class clinicians to patients, virtually and in-person, in long term care facilities who wouldn't otherwise have physical access to specialized care. We are looking for e ...
-
Fresenius Medical Care Newington, United States Part timePOSITION FEATURES: · ***Dialysis Experienced RNs*** · PURPOSE AND SCOPE: · The professional registered nurse Outpatient RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the provision and coordinat ...
-
IT Support Technician I
2 weeks ago
Berkshire Bank Westfield, United States**Division**: Technology · **Department**: IT · **Reports to**: AVP, Service & Delivery Support Manager · **Status**: Non-Exempt · **Grade**: 7 · **Pay range**:$ $30.50 · - Actual compensation within the pay range will be decided based on factors including, but not limited to, sk ...
-
Ase Technician
3 weeks ago
VIP Tires & Service Waterbury, United States**TITLE**: ASE Technician DEPARTMENT: Service Operations · **REPORTING TO**: Service Manager EMPLOYMENT CLASSIFICATION: Non-Exempt · - ______________________________________________ · **GENERAL SUMMARY**: · The ASE Technician is responsible for productive diagnosis, repair, and r ...
-
Quality Supervisor
1 week ago
Callaway Chicopee, United StatesABOUT THE BRAND: · Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make ever ...
-
Assistant Market Manager
2 weeks ago
PODS Enterprises, LLC Ludlow, United States**JOB SUMMARY** · Assist the Market Manager as it relates to the daily operations of a storage center within a designated territory. Responsibilities include but are not limited to, directing day-to-day supervision of a storage center and associates, assist the Market Manager in ...
-
Veterinary Technician
2 days ago
Connecticut Humane Society Newington, United StatesHave you always wanted to help animals? If so, the Connecticut Humane Society has the perfect job for you. · **Position Overview** · **Title**: Shelter Veterinary Technician · **Overview**: This full time position is benefit eligible. This position is ideal for who is able to dea ...
-
Senior Facilities Coordinator
1 week ago
Life Science Logistics Windsor, United StatesJOB SUMMARY: · The Senior Facilities Coordinator position is responsible for planning and overseeing the day-to-day maintenance to ensure assets are maintained in a manner to achieve maximum useful life and safe operation. This position determines the most cost efficient use of v ...
-
Animal Care/adoption Technician
2 days ago
Connecticut Humane Society Newington, United StatesHave you always wanted to be involved in the hands on care of animals? Are you great with people? Well then the Connecticut Humane Society shelter located in Newington, is seeking full-time Animal Care/Adoption staff members to do both of those things This position will be respon ...
-
Senior Facilities Coordinator
1 week ago
LifeScience Logistics Windsor, United StatesJOB SUMMARY:The Senior Facilities Coordinator position is responsible for planning and overseeing the day-to-day maintenance to ensure assets are maintained in a manner to achieve maximum useful life and safe operation.This position determines the most cost efficient use of vendo ...
-
Project Engineer
1 week ago
Chart Industries Windsor, United StatesProject Engineer · **Location:** Windsor, CT, United States, 06095 · **Company:** Chart Industries · **_What Your Day-to-Day Activities Will Be_** · Responsible for the coordination of complex and multidiscipline engineering projects from design to implementation, ensuring on ...
-
Project Engineer
3 weeks ago
Chart Industries Windsor, United StatesWhat Your Day-to-Day Activities Will Be... · •Responsible for the coordination of complex and multidiscipline engineering projects from design to implementation, ensuring on-time completion at an appropriate cost. · •Specialist in area of technical expertise, evaluates, selects ...
IT Help Desk Technician II - Windsor, United States - Morris Group, Inc.
Description
Job Requisition ID#: 748A
Morris Group Inc, one of the largest machine tool distribution networks in North America, is seeking a seasoned IT Help Desk Technician for our Windsor, CT location. We are looking for an experienced individual who has proven success in providing IT support for an MSP or large-scale corporate environment. This role will provide the right individual with opportunities to work for an excellent company in a fast-paced, and growing industry.
Goals and Objectives:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Morris Group, Inc. benefits package include; competitive salary, comprehensive benefits packages (Medical, Dental Vision), generous vacation package, including 10 company paid holidays, 401K with employer contribution, and tuition reimbursement.
Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
Windsor, CT
Locations Windsor, CT
