Customer Service Representative - Fairview, United States - Burgess Construction Consultants, Inc.

Burgess Construction Consultants, Inc. Fairview, United States

4 weeks ago

Description

Job Description

Burgess Construction Consultants, Inc.

Customer Service Representative

Reports To: Director of Operations

If you're looking for a career in a growth-industry, with a company focused on work-life-balance and
promoting from within, then join the Burgess Team at our Corporate Office in our Customer Service
Department.

As a national leader of inspections, energy testing and engineering for homebuilders across the
United States, we're looking for serviced-minded professionals who have a high-level attention to
detail and can provide support to our various field teams and clients. Key job functions include:

Scheduling: Accessing various online systems in order to retrieve data and schedule pieces of work
Communication: Fielding phone calls, emails and other types of requests in order to support field operations and client needs
Accuracy: Reconciling completed daily work in order to ensure accurate data entry
Time Management: Working directly with local Leadership of various Divisions to execute time-critical objectives
Teamwork: Providing back-up support for co-workers in order to ensure daily work is completed on time and accurately
Organization: Filing and maintaining various digital and hard copy files

Qualified candidates will have most of the following:

Great communication skills, both written and oral
Strong interpersonal skills
Intermediate to advanced computer literacy and software skills using tools such as excel, word, Gmail suite, database searching, etc.
Ability to work with minimal supervision in a fast-paced environment, under time constraints with occasional distractions
Desire to learn about the construction industry

This is a full-time, salaried position with a standard 5-day work week. Paid holidays and vacations,
401K, health/dental/life/vision insurance are also available. Competitive salary based on experience.

Supervisory Responsibilities:

This position has little or no supervisory responsibilities.

Competencies:

Possess and exhibit professionalism through proper business attire, personal hygiene, good interpersonal skills, oral communication, written communication, ethics, and confidentiality.

Physical Demands:

The employee is regularly required to have full use of hands and arms and must be able to speak and hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, reach with hands and arms and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

The job of Customer Service Agent is classified Exempt.

Company DescriptionBurgess was founded in 1986 to meet the growing demand of the top home builders, developers, and stakeholders across the nation in need of third-party quality assurance, energy testing, and engineering services. Through our multi-phase construction consulting, in-process quality improvement services and state of the art reporting, Burgess helps our clients create the quality projects they set out to build. Burgess is proud of the long standing partnerships we've created over the last 35 years.

Company Description

Burgess was founded in 1986 to meet the growing demand of the top home builders, developers, and stakeholders across the nation in need of third-party quality assurance, energy testing, and engineering services. Through our multi-phase construction consulting, in-process quality improvement services and state of the art reporting, Burgess helps our clients create the quality projects they set out to build. Burgess is proud of the long standing partnerships we've created over the last 35 years.

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