Risk Operations Supervisor - New York, United States - Taskrabbit

Description

Job Description

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by domain names.

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal's "Best Places" Best Companies for Diversity, #1 2019 and 2020
• DataBird journal's "Best Places" Best Companies for Women, #4 2019 and #1 2020

As a Risk Operations Supervisor at Taskrabbit, you will play a crucial role in fighting fraud and managing overall risk to the marketplace. You'll be responsible for overseeing a specialized team dedicated to preventing and mitigating fraud-related risks. In addition to team engagement and development, your role will involve fostering ownership and accountability, providing continuous feedback, and championing customer satisfaction within the context of fraud and risk management.

Customer Obsessed:

• Lead a specialized team focused on fraud prevention and risk losses management, ensuring a positive and collaborative work environment.
• Facilitate continuous learning and development opportunities for team members, emphasizing expertise in fraud detection, risk assessment, and effective mitigation strategies.
• Champion customer experience by acting as a liaison between the fraud prevention team and other departments, specifically Risk, Trust & Payments. Directly contributing to overall company gross margin by managing fraud and risk losses.

Insight/Metrics Driven:

• Demonstrate ownership and curiosity in addressing fraud-related concerns and risk challenges, utilizing metrics and insights to enhance fraud prevention and risk management strategies.
• Set clear expectations for the team, holding teammates accountable to KPIs that tie in to overall company OKRs and values.
• Establish a culture of continuous feedback in order to support a high-skill, high-trust team.

Trusted Resource:

• Closely follow current fraud trends and anticipate the needs of the business. Cascade this knowledge to the team on a regular basis.
• Collaborate with other departments to ensure a holistic approach to fraud prevention and risk management, maintaining alignment with overall business objectives.
• Suggest strategies and process improvements that both improve overall security posture and limit friction in daily operations.

• Minimum 2 years of people management experience, with 1 years experience working fraud prevention, trust and safety or risk roles.
• Exceptional problem-solving skills, emphasizing the ability to navigate and resolve complex issues related to fraud and risk losses efficiently, with a strategic mindset for senior supervisory responsibilities.
• Strong sense of ownership and disciplined curiosity, showcasing leadership qualities in taking responsibility for team performance, fraud prevention and risk management
• Empathetic communication skills, with a focus on building and leading a cohesive team. Ability to connect with both customers and team members on a personal level while ensuring effective communication across the organization.
• Detail-oriented mindset with a commitment to delivering top-notch service while overseeing the quality and performance of the entire team.
• Professional working knowledge of common fraud platforms, and the ability to train others to develop a sharp instinct for rooting out fraud.

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The annual gross pay range for this position is $76,500 - $107,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.