Director of Customer Success - Oil City, LA, United States - Golden Gate Group

Golden Gate Group
Golden Gate Group
Verified Company
Oil City, LA, United States

2 weeks ago

James Miller

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James Miller

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Freelance
Description
At Apaleo, we are revolutionizing the property management industry in Oil City, LA.

Our innovative platform empowers accommodation providers to create personalized digital experiences for guests and staff by integrating their preferred technologies.

With our Apaleo Store, we offer hundreds of app integrations to streamline operations, enhance the guest journey, and maximize revenue.


Are you ready for the challenge? We are seeking a highly skilled and experienced Director of Customer Success (f/m/d) to lead our customer success team.

This senior-level management position is crucial to our growth strategy and will have a significant impact on our success. As a leader, you will shape our ecosystem and drive the success of hospitality companies on our platform.


What You'll Be Doing:

  • You will develop the overall vision and strategic plan for the customer success organization to drive platform success and revenue growth.
  • You will build and lead a topperforming team of onboarding specialists, customer success managers, support team members, and solution architects.
  • You will define and optimize the customer experience for our midmarket and enterprise clients by implementing programs and initiatives to increase engagement and retention.
  • You will collaborate closely with other leaders in business development, marketing, and product to drive companywide strategies and goals.
  • You will establish and monitor key performance indicators (KPIs) related to customer and partner success.
  • Bonus: You will also oversee the success of our channel partners (resellers) and software partners.

Your Skills:

  • You have a proven track
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