Regional Event Coordinator - New Orleans, United States - Ruths Chris

Description

** Regional Event Coordinator**

**Job Category****:** Non-Tipped Employee **Requisition Number****:** REGIO04226 Showing 1 location **Job Details**

**Description**

**REPORTING TO:** General Manager

**FLSA STATUS:** Non-Exempt

**Values Statement:**

All Ruths Chris Team Members are expected to demonstrate the values and behaviors outlined in *The Sizzle,* the Code of Conduct and Business Ethics and the Employee Handbook*.* For this reason, the job description that follows outlines the essential duties and responsibilities required to fulfill the primary requirements of the Regional Event Coordinator. All Team Members should understand that additional requirements, tasks, activities, and efforts will regularly be required of Team Members so that we can support the Ruths Chris restaurants and the Team Members who work in them.

**POSITION SUMMARY:**

The primary duty of the Regional Event Coordinator is to grow Private Dining business through proactive outreach to potential leads, continual prospecting, driving local marketing efforts and responding to inbound leads for Private Dining events in the communities in which they operate. In responding to inbound leads, the Regional Event Coordinator is responsible for answering questions about Banquets or other types of events, understanding event objectives and tailoring a solution, upselling, generating Banquet Event Orders, and communicating all event details to the proper Restaurant Management Team. While prospecting and conducting proactive outreach the Regional Event Coordinator is responsible for developing and implementing strategies to identify social and business prospects, monitoring the effectiveness of those strategies, closing sales, generating Banquet Event Orders, nurturing past client relationships and supporting the execution of event in the restaurant by greeting the Guests and ensuring Total Guest Indulgence. This includes actively managing the sales pipeline through prospecting, cold calls, referrals, and internal maximization of resources. This position will also identify marketing and advertising opportunities and work closely with the Home Office Marketing Team on strategies to drive awareness and sales. Critical to success in this role is a thorough understanding of the market through conducting in-market research and on-going competitive analysis as well as developing strategic local relationships. This individual will work closely with each of the General Managers and Executive Chefs in their market to develop the sales strategy for each individual restaurant and achieve or exceed sales and margin targets. Individuals in this role can be expected to meet or exceed performance metrics including response times and sales objectives.

**ESSENTIAL JOB FUNCTIONS:**

Identify and negotiate marketing/advertising/PR opportunities in local market

Create bi-annual marketing plan and competitive analysis

Collaborate with Home Office Marketing Managers as needed to ensure advertising opportunities are profitable

Fill the sales pipeline by utilizing prospecting tactics

Present, negotiate, and successfully sell food, beverage, location and other special services ensuring appropriate profitability

Manage accounts to achieve Total Guest Indulgence and build relationships with key account holders

Provide Legendary Service to develop Guest rapport, and book repeat Guests throughout the year

Remain fully engaged through internal maximization of table touching, networking in bar/lounge, greeting Guests, and interacting with regulars and dining room VIPs

Maintain active memberships with meeting planner associations and attend networking events to increase private dining and catering awareness

Proactively request Local Marketing support dollars from the RVP supported through the Home Office Local Restaurant Marketing budget

Actively pursue preferred caterer status at local venues

Coordinate event menus with the Chef to ensure proper inventories and item availability

Seek and receives referral from all private dining and catering Guests

Conduct Prospect Visits by hosting in house tours for potential Guests and two event showcases per year

Understand and utilize booking software Triple Seat to track all incoming leads and events

Field inbound/forwarded restaurant phone calls and online inquiries, answer questions, and coordinate the scheduling of all events

Respond to Guest inquiries promptly to secure group reservations and generate immediate revenue.

Provide information, quotes, credit terms, and other bid specifications to Guests.

Negotiate prices, terms of sales, and/or service agreements; prepares contracts and submits orders.

Obtain all relevant information from the Guest to send appropriate menu pricing information and secure business.

Check local restaurant availability by checking Triple Seat and Open Table, validating availability with local Restaurant Manager or GM if any questions

Generate a Banquet Event Order, contracting the event specifications and follow-up with the Group Coordinator/Event Planner to secure an executed/signed contract and deposit.

Communicate all event details to the local management team, ensuring 100% clarity of details and expectations, validating information and menu, and answering questions.

Develop and execute local events/wine dinners as needed driving additional sales

Keep record of Guest contact information, interactions and transactions in our reservation system.

Maximize private dining revenue center profitability through responsible sales techniques and utilization of approved menus with adherence to established program ROI.

Periodically prepares and reports results, status of accounts, and leads to manager

Additional duties as assigned

**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES**

Must be able to read, write, and demonstrate excellent verbal and written communication skills both internally and externally

Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism

Excellent selling skills

Supervisory, people management, and coaching skills

Strong computer skills including Microsoft Word, Excel and Outlook

Organize and manage priorities to ensure accurate and timely follow through

Solve problems quickly and effectively

Make sound decisions, particularly during event planning, to ensure profitability

Ability to pass a background check

**EDUCATION AND WORK EXPERIENCE:**

A minimum of one (1) year of outside sales experience required

High school diploma required; bachelors degree preferred

Restaurant, hospitality, event planning and/or event marketing experience preferred

Experience working with booking software preferred

**PHYSICAL DEMANDS:**

While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, and hear. Must be able to stand and walk for extended periods of time, at least 8 hours. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is occasionally required to climb, lift, balance, stoop, kneel, or crouch. The employee must regularly lift and move up to 50 pounds. The employee is required to work on a computer, in addition to doing paperwork.

**WORK ENVIRONMENT:**

Work is performed in a restaurant as well as routine travel in the local area to meet with Guests, partners and execute sales calls

Shifts are typically 10-12 hours

Position may require work on nights, weekends, and holidays

Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke

**NOTE: The information here does not constitute a contract, express or implied. The content of this material is not all-inclusive but is for informational purposes only. Ruths Chris Steak House is an Equal Opportunity Employer.**

**Qualificat