- Manage the customer expectations and serve as the escalation point for the customer
- Identify continuous improvement opportunities post-implementation
- Owns the overall relationship with the assigned customers, customer satisfaction, program(s) profitability, while adhering to contract requirements and service levels
- Owns the overall customer relationship for one or more of Shyft's largest customers and/or business global account and all associated programs and has overall ownership for the customer profitability
- Primary day to day interaction and contact with the customer who has responsibility for implementation and ongoing management of the customer program (25%)
- Understand and execute to all contracts, master services agreement(s) and statements of work (35%)
- Track and meet customer program profitability goals (30%)
- Monitor and report adherence to contracted SLA's (10%)
- Manage two additional team members.
- 10+ years relevant experience with comprehensive understanding of customer agreements and program requirements
- Identifies root causes and leads issue resolution with minimal supervision.
- Manages program documentation, reporting, and service level tracking
- Collaborates with clients and internal teams for continuous improvement
- Oversees financial management and compliance with governance and regulatory requirements
- Manages scope changes and ensures adherence to change control processes
- Excellent communication skills for presentations and facilitating group interactions
- Strong problem-solving ability and decision-making skills
- Demonstrates leadership, adaptability, and organizational skillsWillingness to travel and interact effectively across diverse identities.
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
-
Sr. Manager, Technology Delivery
2 weeks ago
Kobie Saint Petersburg, United StatesJob Description · Job DescriptionWhy you will love working for a National Top Workplace · We are a global leader in loyalty marketing. · We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experi ...
-
Delivery Driver
3 weeks ago
Alkani Delivery Services Inc Saint Petersburg, United States**Alkani Delivery Services Inc. **isnow hiring **full-time** FedEx Delivery Route Drivers in the St. Petersburg, FL area. Drivers will be operating out of the St. Petersburg terminal and will be making deliveries to local residences and businesses in surrounding areas. Our driver ...
-
Delivery Driver Domino's
3 weeks ago
Domino's Team Florida Clearwater, United StatesDomino's Delivery Driver's Hiring Immediately for Opening and Closing Drivers at the Clearwater locations. Flexible Hours. · Must be 18 years of age or older. Must have 2 years driving experience. · Car and Insurance required. You must be listed on the insurance card. · We will r ...
-
Delivery Driver Domino's
3 weeks ago
Domino's Team Florida Saint Petersburg, United StatesDomino's Delivery Driver's Hiring Immediately for Opening, Closing and Rush Drivers at the St Pete locations. Flexible Hours. · Must be 18 years of age or older. Must have 2 years driving experience. · Car and Insurance required. You must be listed on the insurance card. · We wil ...
-
Delivery Driver Domino's
2 weeks ago
Domino's Team Florida Saint Petersburg, United StatesDomino's Delivery Driver's Hiring Immediately for all St Pete Locations. · Must be 18 years of age or older. Must have 2 years driving experience. · Car and Insurance required. You must be listed on the insurance card. · We will run a MVR (Motor Vehicle Report) no more than 2 Tic ...
-
Delivery Driver Domino's
2 weeks ago
Domino's Team Florida Saint Petersburg, United StatesDomino's Delivery Driver's Hiring Immediately for Closing Drivers at the St Petersburg locations. Flexible Hours. · Must be 18 years of age or older. Must have 2 years driving experience. · Car and Insurance required. You must be listed on the insurance card. · We will run a MVR ...
-
Associate Director
2 weeks ago
BioSpace, Inc Petersburg, United States**Position Summary** · We are looking for an Associate Director, Supply Chain who will be responsible for managing procurement and planning activities of the manufacturing site, along with supporting the relationship and flow of products. · **Duties & Responsibilities** · - Devel ...
-
Workforce Development Manager
2 weeks ago
Homeless Empowerment Program (HEP) Clearwater, United States**TITLE**:Workforce Development Manager · **REPORTS TO**:Director of Programs · **DEPARTMENT**:Workforce Development · **FLSA STATUS**:Full Time/Exempt · **GENERAL SUMMARY**: · The Workforce Development Manager plays a lead role in the expansion, coordination and implementation o ...
-
Service Advisor
2 weeks ago
Dimmitt Automotive Group Clearwater, United States**Company Description**: · Dimmitt has served the Florida Gulf Coast for over 100 years building generations of loyal customers and associates that have helped us get where we are today. Legacy, history, and lifestyle automotive are ingrained into the Dimmitt name, and Richard Di ...
-
Batch Plant Operator
3 weeks ago
Argos USA Saint Petersburg, United StatesArgos, with over 80 years in the market, has become a benchmark in the industry of cement, ready mix concrete and aggregates through our operations in Colombia, the United States, Central America and the Caribbean. Our business model focuses on the client and on sustainable devel ...
-
General Manager in Training- 9th Ave
3 weeks ago
Dominos- Team Florida Saint Petersburg, United StatesDomino's Pizza is hiring Managers for the St. Pete Locations · Must be 18 years of age or older. Must have transportation. · Two years restaurant management experience preferred. · Born to Lead · Being a Domino's Assistant Manager is more than just a job - it's a career. We're al ...
-
Manager
2 weeks ago
La Segunda Bakery Saint Petersburg, United States**Here at look at La Segunda we are looking for a manager who wants to grow in our company.** · **We are looking for someone who puts Customer Service and Food Quality 1st** · A La Segunda Caf Manager performs both food preparation, customer service duties and leads through accou ...
-
Director, Operations
2 weeks ago
CECO Environmental Clearwater, United States**JOB SUMMARY**:The Director of Operations is responsible for leadership of the Clearwater, FL manufacturing facility in delivering custom-built equipment orders from the point of award through equipment delivery. The role owns the organization's manufacturing, supply chain and l ...
-
Assistant General Manager
4 weeks ago
Stretch Zone - 1041 Saint Petersburg, United States**Health, Wellness, and Fitness Professionals** · **Compensation / Perks**: · - $17.50 per hour per stretch + 1% commission · - Commission and bonus opportunities · - Paid In-house stretching certification and training provided · - High-energy atmosphere · - Career growth opportu ...
-
General Manager
4 weeks ago
Stretch Zone - 1041 Saint Petersburg, United States**Health, Wellness and Fitness Professionals** · **Compensation / Perks**: · - $1,500 Bi-Weekly+ 3% commission · - Commission and bonus opportunities · - Paid In-house stretching certification and training provided · - High-energy atmosphere · - Career growth opportunities · - Co ...
-
Office Dispatcher
2 weeks ago
James K Hafke Plumbing Saint Petersburg, United States**About us** · James K Hafke Plumbing is a small business in Saint Petersburg, FL. We are professional, agile and professional. · Our work environment includes: · - Modern office setting · - Food provided · - Modern office setting · Overview: · **Responsibilities**: · - Coordinat ...
-
Executive Assistant
3 weeks ago
Johns Hopkins All Children's Hospital Saint Petersburg, United States**YOU BELONG HERE** · **What Awaits You?** · - Career growth and development · - Employee and Dependent Tuition Assistance · - Diverse and collaborative working environment · - Affordable and comprehensive benefits package · Our competitive Benefit Package is designed to support ...
-
Quality Engineering Manager
2 weeks ago
BioSpace, Inc Petersburg, United States**Position Summary** · We are looking for a Quality Engineering Manager who has the technical expertise and experience in maintaining quality systems and ensure the facility, utilities, equipment, and computer systems of the company's compliance requirements are met and they are ...
-
Warehouse Associate
2 weeks ago
Best Services, LLC Clearwater, United StatesBest Services Inc. is seeking a highly motivated individual to oversee our warehouse operations as a **full-time Warehouse Associate** in Clearwater, FL. Are you looking for an exciting opportunity to join a dynamic team? · **YOUR SCHEDULE** · You can plan to work a full-time sch ...
-
Fire Alarm Sales Representative
2 weeks ago
Century Fire Protection Clearwater, United States**Summary** · Responsible for generating new installation projects for alarm systems through electrical contractors and end users, estimating project based on cost of labor, equipment, and materials; securing the monitoring/service contract following the installation. · **Essenti ...
Senior Service Delivery Manager - Clearwater, United States - TD SYNNEX
Description
About the role
If you enjoy wearing many hats, Senior Service Delivery Manager might be your niche This role serves the business in various capacities including leader, change agent, strategic consultant, program manager, subject matter expert, and customer advocate. This role is responsible for the execution of client programs and opportunities once awarded. Working closely with sales and the global project management office (GPMO), the Senior Service Delivery Manager leads the knowledge transfer of the program requirements, financial model and goals as negotiated in the contract(s), master service agreement(s) and statement of works. In alignment with the customer, the Senior Service Delivery Manager defines the processes and, implements the program framework utilizing project/program planning tools, financial and workload forecasting methods and, internal coordination with other departments and the execution of the program. This role is responsible for communicating the program status and raising issues/challenges to management and supporting departments.
What you'll do
What we're looking for
Working Conditions
Consistent non-standard work or overtime as business requires.
On-call availability required as necessary.
Professional, office environment.
Remote / Work-from-home.
Frequent Travel Required (25-50%).
What's In It For You?
Don't meet every single requirement? Apply anyway.
At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
Employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
