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    Director, Facilities Management - Los Angeles, United States - Mortgage Ledger

    Mortgage Ledger
    Mortgage Ledger Los Angeles, United States

    3 weeks ago

    Default job background
    Description
    Work with Account Director to oversee the delivery of maintenance & repair services, and implement short- & long-term projects for the client as requested
    Establish positive working relationships with client site leads, business partners, workplace & design managers, and FM clientele to establish trust and credibility in the delivery of IFM services
    Resolve FM issues at sites in a timely manager, communicating updates to impacted stakeholders, and escalating when needed
    Act as point of contact with site occupants, property management, and landlords to coordinate FM activities and ensure client needs are met
    Administer training to ensure compliance, readiness and competency of staff
    Develop a strong collaborative team-based environment
    Stay updated on industry trends, competitor analysis, and customer preferences to identify opportunities for innovation and improvement.
    Support and empower team members to deliver exceptional customer service, providing ongoing coaching, training, and performance feedback
    Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
    Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior
    Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
    Import JLL best practices in the interest of exceeding client goals and expectations
    Drive performance as measured by client's Key Performance Indicators
    Manage subcontractors and suppliers to deliver goods and services against contracts and expectations

    Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.

    Collaborate with account Finance team to set and manage the annual / monthly budget against actuals, and proactively support decision making that aligns with client financial obejctives
    Any other requests and tasks as needed

    Skills/ Qualifications
    Minimum eight years' experience as a manager in corporate facilities management including managing teams, budget responsibilities, supplier management, problem solving, and client/ customer relations
    Experience managing remote teams preferred
    Must have solid knowledge of building/ mechanical, electrical systems (MEP)
    Experience required using CMMS systems and reporting (Corrigo preferred)
    Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, team members, management and clients including negotiation and conflict resolution
    Must have strong computer skills, including MS Excel, Word and Office
    Outstanding interpersonal skills and a genuine passion for providing exceptional customer service.
    Strong organizational skills
    Ability to align, motivate and lead a team including creating accountability
    Bachelor's degree or equivalent work experience in Facilities Management or property management preferred
    Relevant training in MHE, Controls Systems, PIT as well as general building operations preferred
    Ability to multitask and prioritize duties in a fast-paced environment.
    Requirements
    Role is on-site in Los Angeles, CA

    Role requires potentially up to 15-20% travel to sites within the Western Region Portfolio, a mix of office & industrial space types currently.

    Geographical region currently includes CA, OR, CO, TX and others with an expectation of expansion in the next 6-12 months.

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