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    Business Operations Manager - Salem, United States - firstPRO, Inc

    firstPRO, Inc
    firstPRO, Inc Salem, United States

    Found in: Appcast US C2 - 1 day ago

    Default job background
    Accounting / Finance
    Description

    Operations Manager

    North Andover, MA, OR Windham, NH

    In-office expectations: 3-4 days a week

    Responsibilities Summary:

    • Oversee office operations, including staff management and task supervision.
    • Design and implement operational systems for efficiency and revenue maximization.
    • Ensure transaction accuracy, account maintenance, and regulatory compliance.

    Key Responsibilities:

    Operational Procedures:

    • Revise and monitor internal and external procedures.
    • Provide timely reports on firm operations and establish performance indicators.
    • Implement process improvements and growth strategies.
    • Collaborate with management on operational infrastructure.
    • Maintain and update office procedures manual annually.

    Staff Supervision and Training:

    • Manage work delegation and provide feedback to support staff.
    • Recruit, retain, and mentor high-performance team members.
    • Set comprehensive performance and growth goals.

    Technology Management:

    • Enhance the functionality of technology platforms.
    • Develop performance indicator dashboards.
    • Address technology issues and facilitate training.

    Client Service Oversight:

    • Ensure regular client reviews and develop service models.
    • Manage client advisory panels and address escalated issues.

    Advisory Oversight:

    • Explore expansion opportunities and oversee due diligence processes.
    • Establish transition team and strategic alliances.

    Marketing Oversight:

    • Utilize social media and networking to enhance brand recognition.
    • Expand public exposure through partnerships and marketing efforts.

    CFO Functions Oversight:

    • Review budgets, analyze expenses, and suggest cost-saving measures.
    • Collaborate with accounting and executive management.

    Required Skills:

    • 10+ years management experience, preferably in financial services.
    • Bachelor's or Master's degree in Business.
    • Detail-oriented with strong analytical and communication skills.
    • Experience in supervision and leadership.
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