Help Desk Analyst - Blue Bell, United States - BrightView Companies, LLC

BrightView Companies, LLC Blue Bell, United States

3 weeks ago

Description

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for a Help Desk Analyst. Can you picture yourself here?

Here's what you'd do:

The Help Desk Analyst provides world class technical support by phone, email, and in-person to approximately 12,000 team members across the nation. This position utilizes strong triage skills to promptly resolve reported problems from team members located in corporate- and field-office locations and strives to achieve a high first call resolution rate while tracking all customer interactions in the IT Service Management system.

You'd be responsible for:

Adhere to company security standards and practices
Establish new system accounts, modify access, reset passwords, and assist with other control processes.
Track all requests, incidents, and problems via Service-Now; distribute requests appropriately to other IT units for resolution.
Support remote mobile device wipes, user transfers and carrier activations
Process requests for new iPhones and iPads device setups
Provide tier II support for issues with increased technical difficulty
Support BrightView business applications by following knowledge base guides and best practices for a wide variety of tools and solutions across Brightview's different entities.
Triage and evaluate security incident reports such as fraudulent e-mail, support prompt password resets in the event of account compromises and provide on the spot awareness training to customers as needed.
Support basic branch network triage and escalate and coordinate with IT Infrastructure and Application team members to resolve complex problem reports.

You might be a good fit if you have:

Minimum of 3 years of help desk support experience; may require up to 5 years of experience for additional responsibilities
Effective oral and written communication skills.
Able to translate technical solutions into terms the customer will understand.
Experience using and supporting iPhones and iPads Experience supporting Windows operating systems and Microsoft Office.
Ability to multi-task and work in a fast-paced environment.
Desired Characteristics: Minimum of 3 years of direct IT Help Desk experience working for a medium to large public company.
A+ certification, Net + certification, or an Associate's Degree in Computer Science or Information Systems, or equivalent work experience.
Experience supporting Windows Operating Systems, Microsoft Office, and Microsoft 365 software and tools (Share Point, OneDrive, Office Mobile, Teams)
Experience with PC hardware troubleshooting and interfacing with vendors and partners to facilitate repairs.
Experience using Service-Now IT Service Management solution.
Bi-Lingual Spanish desired, but not required.

Here's what to know about working here:

Here at BrightView, we're as passionate about caring for our clients as we are about caring for each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.

If you're looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve.

Growing Everyday

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:

Paid time off
Health and wellness coverage
401k savings plan

Start Your Bright New Career Journey

BrightView is an Equal Employment Opportunity and E-Verify Employer.

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