Help Desk Analyst - Philadelphia, United States - InspiriTec

Description

Help Desk Support Analyst


About the role:

Do you want to learn about one of the nation's fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania's Medical Marijuana program.

We're looking for caring and empathetic individuals that enjoy learning, problem solving, and helping others.

This position is ideal for someone who can discuss technical concerns with a medical marijuana patient or caregiver, and use available resources to present solutions or suggestions in a helpful and professional manner.

Come be a part of a growing team and a growing industry. Don't miss out on this opportunity


Responsibilities:

Diagnose caller issues received through the Medical Marijuana Help Desk phone line.
Using a knowledgebase and other resources, offer solutions or recommended next steps.
Documenting calls including steps taken in a web-based ticketing system
Other duties as assigned


Location and commitments:

Office locations in downtown Philadelphia and in Wyomissing PA.
Work from home options for evening shifts


Expected hours of work:

We are hiring for a full-time hybrid position (remote and in the office), working 40 hours per week.

The following schedules are available, Monday through Sunday, with two days off during the week:

9:00 am - 5:30pm

12:30 pm - 9:30 pm

Outgoing friendly and professional manner
Helpful and empathetic personality
Clear speaking voice. Fluent in English.
Ability to adjust to frequently changing processes and resources.

EEO/disability/Veterans


About us:

InspiriTec provides world class contact center and help desk services primarily in support of state and federal government projects.

Our mission is to be an inspired social entrepreneurship that adds value to the lives of disabled and disadvantaged persons, the destinies of our corporate partners and the careers of our employees.

What we do and how we do it will become a model for businesses and human service organizations alike.