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    Customer Service Representative - Orlando, United States - GTT

    GTT
    GTT Orlando, United States

    2 weeks ago

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    Description
    Customer Service Representative
    Contract Duration 3+ Months


    Job Responsibilities:


    Customer Service Representative takes a high volume of inbound or place outbound calls to provide information and services to customers.

    Utilizes a database to retrieve customer or company information.

    Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.

    Follows processes and steps to ensure appropriate actions and follow through taken for customers.
    Document needs for customers in databases.
    Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
    Can organize and handle calls with speed and accuracy.
    Must be able to be available to customers for a certain period of time during the day.
    Can work with complex computer applications and resource materials.
    Can use multiple operating environments (Windows, DOS, Mainframe).
    Customer Service Representative must have proven skills in the following PC software products Lotus Notes, Excel, MS Word


    Required Education:

    • 5 years experience required.

    Note:
    This position is NonExempt.
    Hours over 40 will be paid at Time and a Half.


    Benefits:
    Medical, Vision, and Dental Insurance Plans
    401k Retirement Fund


    About The Company:


    Our client is a globally diversified healthcare company with a central purpose of helping people live their healthiest possible lives.

    They offer a broad portfolio of market-leading products that align with favorable long-term healthcare trends in both developed and developing markets.

    Working with this company, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges while experiencing myriad cultures, geographies, and technologies.

    They are creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love.

    It serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products, and branded generic medicines.

    If you are looking for a great company to work for, look no further because our client has received an average of a four-star rating from its thousands of employees who have written positive reviews on Glassdoor and Indeed.

    #gtthcr
    #LI-GTT
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