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    Food Runner - Philadelphia, United States - Dolce Philadelphia

    Dolce Philadelphia
    Dolce Philadelphia Philadelphia, United States

    5 days ago

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    Description

    Job Description

    Job Description

    The Food Runner is responsible for delivering food orders from the kitchen to the guest's table efficiently and accurately, and acting as a liaison between the front and back of house to ensure effective communication.

    Duties and Responsibilities:

    Delivers food from the kitchen to the guests tables rapidly and accurately
    - Runs completed dishes to guests without "auctioning" off food items at table
    - Describe various food dishes to customers
    - Maintains a working knowledge of full food and drink menu
    - Checks with guests during dining experience to confirm satisfaction, as needed
    - Acts as the contact point between Front and Back of house staff
    - Acts as support to bus servers, when possible
    - Keeps all service and table areas clean, organized and stocked
    - Ensures all tables and chairs are steady and sturdy
    - Provide engaged, friendly and attentive customer service to all guests inclusive of eye contact, respectable conversation and smiling
    - Practice highest regards for safety within all areas and with all materials
    - Follow and adhere to all standards set forth by the Board of Health
    - Performs other related activities as assigned by management

    Qualifications

    Deliver timely and courteous service to LDV Hospitality guests in adherence to our company policies and procedures
    - Ability to speak, understand, read and write in English
    - Must have basic math skills
    - Maintain friendly, helpful and positive attitude at all times
    - Strong customer service background
    - Ability to have an outgoing, friendly disposition for guest relations
    - Working knowledge of the full menu, including recipe details
    - Adherence to company, state, and county sanitation standards
    - Strict adherence to posted schedule and clock in/out at times
    - Attendance to company meetings and training seminars as required
    - Responsible for training and developing new employees to LDV Hospitality's standards of service
    - Adherence to company uniform and grooming policies
    - Perform all other related and compatible duties as assigned by management
    - Adhere to all HR policies and procedures

    Education, Experience, Knowledge Requirements

    1-2 years experience as a Food Runner in a similar caliber establishment is preferred
    - A high school education is required

    Physical/Special Requirements

    Ability to lift 50+ pounds on a regular basis
    - Ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day
    - Mobility and manual dexterity appropriate to staff in the Food Runner position

    Work Environment

    Ability to withstand a high volume of business and the movement, noise and temperature extremes associated with that volume
    - Ability to perform essential job functions under pressure, maintain professionalism when working under stress

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