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    Quality Assurance Analyst - San Francisco, United States - Ascendion

    Ascendion
    Ascendion San Francisco, United States

    3 days ago

    Ascendion background
    Description
    About Ascendion
    Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate life

    We have a culture built on opportunity, inclusion, and a spirit of partnership.

    Come, change the world with us:
    Build

    the coolest tech for world's leading brands

    Solve

    complex problems - and learn new skills

    Experience

    the power of transforming digital engineering for Fortune 500 clients

    Master

    your craft with leading training programs and hands-on experience

    Experience

    a community of change makers

    Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.


    About the Role:

    Job Title:
    Quality Assurance Specialist


    Key Responsibilities:
    Ensure compliance within their standards.

    Enterprise Call improvement:
    evaluating the calls and providing improvement steps, customer gaps, providing feedback to leadership.


    Listen to the calls that happened and document in the assessment form and communicate the feedback on the calls (technical or customer service).

    Dealing with confidential information, so understanding that and not disclosing information


    Minimum Qualifications:


    Understanding how the contact center works (technical aptitude to note whether the right approach is used to solve a problem)/ call center.

    Knowledge of QA metrics Communication skills


    Desired Qualifications:
    Automating process through technolog Process improvement work


    Location:
    Remote


    Salary Range:
    The salary for this position is between $ $65000 annually.

    Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.


    Benefits:
    The Company offers the following benefits for this position, subject to applicable eligibility requirements:

    medical insurance

    dental insurance

    vision insurance

    401(k) retirement plan

    long-term disability insurance

    short-term disability insurance

    5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State

    10-15 days of paid vacation time

    6 paid holidays and 1 floating holiday per calendar year

    Ascendion Learning Management System

    Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk PDN-9b1e531f-7a9e-4c91-9c37-bba515b79bcc

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