Jobs
>
Palm Springs

    Ace Guest Service Agent - Palm Springs, United States - Jobs for Humanity

    Jobs for Humanity
    Jobs for Humanity Palm Springs, United States

    2 days ago

    Default job background
    Description

    Company Description
    Jobs for Humanity is collaborating with Ace Hotel to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.


    Company Name:
    Ace Hotel


    Job Description

    POSITION SUMMARY:


    Greet and register guests, provide prompt, courteous service and service recovery, and close out guest room accounts upon completion of stay.






    ESSENTIAL JOB FUNCTIONS:

    1 .

    Complete registration process in accordance with Ace Hotel's check in standards:

    Agent is to courteously greet guest, confirm length of stay and room type, obtain contact information and payment, and offer general hotel information before directing guests to guest rooms.


    • Close guest accounts at time of check out according to Ace Hotel's Check out Standards; Agent is to courteously greet guest at check out, confirm and collect payment, and request feedback regarding stay. Whether feedback is positive or negative, agent is to update guest's profile to ensure best possible service for future stays.
    • Always greet guests with an open and warm persona, either on the phone or in person. Use a positive and clear speaking voice, receive/deliver on all guest requests in a timely manner, provide accurate information such as outlet hours and hotel functions, and offer basic concierge services.
    • Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guestrooms and house accounts using property management system.
    • Agent will work with various departments to ensure guest receives best possible service. Duties may include working with Housekeeping for all guest requests and room status updates, Engineering for all guest requests and building issues, Sales for all guest inquiries, group business and daily site visits, Food & Beverage for dining options, entertainment, amenity & billing issues and reservations for all reservation inquiries, changes and billing issues.
    • Must field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
    • Agent is responsible for processing packages & shipments. All incoming packages must be logged immediately and the recipient notified. Agent facilitates delivery of packages. Outgoing packages must be logged and charged accordingly.

    Supporting Functions:


    • Maintain all hotel systems.
    • Make sure that hotel systems are being utilized efficiently.
    • Make sure staff is properly trained and continually reevaluate operations to maximize productivity.
    • Follow up on outstanding operational and guest (internal & external) issues.
    • Monitor guest feedback and adjust accordingly.
    • Perform various duties of Front Desk agent, Reservations Agent, and Telephone operator in a friendly and courteous manner to ensure guest satisfaction and service recovery.
    • Inspecting lobby areas, hotel entrances and garage for cleanliness and maintenance, report deficiencies to appropriate departments and ensure timely completion.
    • Manual dexterity for typing.
  • Days Inn by Wyndham Palm Springs

    Guest Services Agent

    6 days ago

    Days Inn by Wyndham Palm Springs Palm Springs, United States

    Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...

  • Ace Hotel Palm Springs Llc

    Ace Guest Service Agent

    1 day ago

    Ace Hotel Palm Springs Llc Palm Springs, United States

    ***: · Greet and register guests, provide prompt, courteous service and service recovery, and close out guest room accounts upon completion of stay. · **ESSENTIAL JOB FUNCTIONS**: · 1.Complete registration process in accordance with Ace Hotel's check in standards: Agent is to cou ...

  • The Dunes Hotel

    Guest Service Agent, Evenings and Mid-shifts

    1 week ago

    The Dunes Hotel Palm Springs, United States

    **Responsibilities**: · The Front Desk Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay. · - We are a ...

  • JRNL TWO BUNCH PALMS LLC

    Guest Service Agent

    1 day ago

    JRNL TWO BUNCH PALMS LLC Desert Hot Springs, United States

    **Guest Service Representative** · Two Bunch Palms promotes health and wellness by providing a gratifying, organic, lush and sustainable resort environment with world class services. · Our guests are encouraged to define what wellness means for themselves, designing a unique expe ...

  • Highgate Hotels

    Guest Services Agent

    4 days ago

    Highgate Hotels Palm Springs, United States Full time

    Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...

  • Days Inn by Wyndham Palm Springs

    Guest Services Agent

    6 days ago

    Days Inn by Wyndham Palm Springs Palm Springs, United States

    Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisc ...

  • Saguaro Palm Springs

    Security Guest Services Agent

    3 days ago

    Saguaro Palm Springs Palm Springs, United States

    About our Brand · That colorful hotel in the desert, The Saguaro is a good time. It's not that complicated. There's plenty of sunshine, a buzzing pool scene and lots of local flavor. · We are seeking a dynamic Guest Services Agent. A successful candidate will have a genuine passi ...

  • Saguaro Palm Springs

    Security & Guest Services Agent

    4 days ago

    Saguaro Palm Springs Palm Springs, United States

    Job Description · Job DescriptionAbout our Brand · That colorful hotel in the desert, The Saguaro is a good time. Its not that complicated. Theres plenty of sunshine, a buzzing pool scene and lots of local flavor. · We are seeking a dynamic Guest Services Agent. A successful cand ...

  • Acme Ventures LLC

    Property Host Guest Service Agent

    22 hours ago

    Acme Ventures LLC Palm Springs, United States

    Job Description · Job DescriptionDescription:Who We Are: · Acme Hospitality owns and operates an innovative collection of boutique food, beverage and hotel concepts in Santa Barbara, San Juan Capistrano, Palm Springs and Nevada County, CA. Acme concepts and team members have won ...

  • Acme Hospitality Defunct

    Property Host Guest Service Agent

    6 days ago

    Acme Hospitality Defunct Palm Springs, United States

    Job Type · Part-time · Description · Who We Are: · Acme Hospitality owns and operates an innovative collection of boutique food, beverage and hotel concepts in Santa Barbara, San Juan Capistrano, Palm Springs and Nevada County, CA. Acme concepts and team members have won numer ...

  • Welk Resort Group

    Guest Service Agent

    6 days ago

    Welk Resort Group Cathedral City, United States

    ** Guest Service Agent - Night Audit** · **Job Category****:** Resort Operations **Requisition Number****:** GUEST003587 Showing 1 location **Job Details** · **Description** · **Essential Duties and Responsibilities (other duties may be assigned):** · **Resort Wide:** · Cons ...

  • Serv Corp

    Loan Officer

    3 days ago

    Serv Corp Palm Springs, United States

    **Serv Corporation** · **A Mortgage Broker and Real Estate Company** · **Hiring Mortgage Loan Officers Remote position.** · **To be a Mortgage Loan Officer at Serv Corp you must have an active California NMLS License with an active California DRE License. (Both Licenses are Requi ...

  • ARRIVE by Palisociety

    Front Desk Agent/bartender

    1 week ago

    ARRIVE by Palisociety Palm Springs, United States

    **FRONT DESK AGENT/BARTENDER | ARRIVE HOTEL PALM SPRINGS** · **POSITION PROFILE**: · We're looking for a friendly front desk agent and bartender to welcome guests at ARRIVE Palm Springs. In this unique and versatile role, you'll be tasked with checking guests into rooms, fielding ...

  • Associa

    Administrative Assistant

    1 week ago

    Associa Palm Springs, United States

    The Administrative Assistant supports and assists general office activities and projects with administrative tasks. Provides customer service support. Under moderate supervision, work may involve contact with homeowners and board members. · **Requirements**: · Essential · **Respo ...

  • Margaritaville Resort Palm Springs

    Front Desk Agent

    1 day ago

    Margaritaville Resort Palm Springs Palm Springs, United States

    Property Description: · Overview: · Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welc ...

  • Hilton Grand Vacations

    Night Auditor

    3 days ago

    Hilton Grand Vacations Palm Springs, United States

    **HGV Now Offers Day One Team Member Benefits** · **Now Offering Daily Pay ** · Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties · If you enjoy helping guests and owners make memories of a l ...

  • Acrisure LLC

    Customer Service Agent

    6 days ago

    Acrisure LLC Palm Desert, United States

    **Acrisure LLC** · **Customer Service Agent (Mills Insurance Services)** · **Mills Insurance Services - Palm Desert, CA - Full Time** · Mills Insurance Services, an **Acrisure** agency partner, has a current need for a full-time **Customer Service Agent.** This individual will ...

  • Sensei Wellness Holdings Inc.,

    Seasonal Vip Experience Manager

    1 week ago

    Sensei Wellness Holdings Inc., Rancho Mirage, United States

    **Position Salary Range** · $70,000 - $80,000 based on previous experience and qualifications · **Position Description** · The VIP Experience Manager will plan and guide the VIP guest experience through building itineraries, collaborating with the Sensei Team in planning and exec ...

  • Melanie Villeneuve - State Farm Agent

    Customer Service Representative

    3 days ago

    Melanie Villeneuve - State Farm Agent Palm Desert, United States

    **Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...

  • FALKENBERG-GILLIAM & ASSOCIATES INC

    Leasing Consulant

    1 week ago

    FALKENBERG-GILLIAM & ASSOCIATES INC Palm Desert, United States

    **Leasing Agent** · Falkenberg/Gilliam & Associates, Inc. (FGA) is looking for an experienced, enthusiastic, self-starter for our leasing agent position. FGA is an affordable housing property management firm that specializes in affordable housing for seniors and multi-families. · ...