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Palm Springs
Erik Mindermann

Erik Mindermann

Palm Springs, Riverside


About Erik Mindermann:

Excellent communicator, 25+ years of customer service in best in show organizations, focused on continuous quality improvement, results driven, team motivator, honest and kind


  • Director of Patient Experience at Sutter Health for 10+ years
  • Oversee front line teams including patient relations, guest services, telecommunications, volunteer services, spiritual care and retails sales division
  • Manage volunteer program of more than 800 volunteers, from ages 14 to 95
  • Facilitate guest relations process to ensure timely correspondence, issue resolution and brand management
  • Lead organization customer service training
  • Role model organization core values and standards of professional behavior
  • Former employee of world renown guest service organizations like Mayo Clinic, Tiffany & Company, etc.  


California Polytechnic State University, San Luis Obispo, Architecture and Environmental Design.

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