Erik Mindermann

Excellent communicator, 25+ years of customer service in best in show organizations, focused on continuous quality improvement, results driven, team motivator, honest and kind

• Director of Patient Experience at Sutter Health for 10+ years
• Oversee front line teams including patient relations, guest services, telecommunications, volunteer services, spiritual care and retails sales division
• Manage volunteer program of more than 800 volunteers, from ages 14 to 95
• Facilitate guest relations process to ensure timely correspondence, issue resolution and brand management
• Lead organization customer service training
• Role model organization core values and standards of professional behavior
• Former employee of world renown guest service organizations like Mayo Clinic, Tiffany & Company, etc.  

California Polytechnic State University, San Luis Obispo, Architecture and Environmental Design.