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    Patient Services Rep Orthopaedics FT Days - Warrenville, United States - Northwestern Memorial Healthcare

    Northwestern Memorial Healthcare
    Northwestern Memorial Healthcare Warrenville, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Job Description

    The

    Patient Services Rep


    reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

    The Patient Services Rep performs customer service functions in the medical practice office.

    This position ensures highest level of customer service is provided to the patients and company representatives over the phone and in person.

    The Patient Services Rep also performs business office duties.


    • Responsibilities:
    Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.

    Obtains and updates patient demographic information and company information from all patients.

    Answers phone and schedules appointments.

    Directs and documents patient calls as appropriate.

    Coordinates scheduling of outside testing for patients.

    Serves as liaison between patient and practice.

    Provides back-up for scheduling appointments


    Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.

    Completes daily reconciliation report to assure charges have been entered correctly

    Pulls charts and readies them for the next day appointments; files completed patient charts daily.

    Files test/procedure results inpatient's medical record after physician has signed off on the results.

    Liaisons with company representatives or potential employees to assure correct services are provided.


    Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.

    Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

    Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.


    Qualifications:
    Qualifications

    *

    Required

    :
    *

    High School diploma or equivalent


    • Preferred:
    Medical office coding experience

    Previous physician office or customer service experience

    Additional Information


    Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

    Qualifications


    _Required_ :


    • High School diploma or equivalent

    _Preferred:

    _


    • Medical office coding experience
    • Previous physician office or customer service experience
    Additional Information


    Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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