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    Customer Service Representative - Albuquerque, United States - Experian Health

    Experian Health
    Experian Health Albuquerque, United States

    3 weeks ago

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    Description

    **Customer Service Representative**

    NM-528, Albuquerque, NM, USA

    Employees can work remotely

    Full-time

    Department: Customer Service

    Role Type: Home

    Employee Status: Regular

    Schedule: Full Time

    Shift: Day Shift

    Flexible Time Off: 15 Days

    **Company Description**

    We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to Work For.** In addition, for the last five years weve been name in the top **100 Worlds Most Innovative Companies by Forbes Magazine.**

    **Job Description**

    **Phone Support**

    o Assist all incoming callers

    o Troubleshoot the callers issue for a speedy resolution

    o Maintain working knowledge of our web-based resources

    o Use the appropriate resources to resolve customer service requests

    o Maintain a professional and up-beat demeanor

    o Politely direct callers to the appropriate external/internal contacts when necessary

    **Data Entry / Web Support**

    o Process a variety of state and federal forms (Wage Audits, New Hire Audits and SSVs)

    o Maintain knowledge of the different forms and their associated government agency

    o Proactively filter and distribute forms that must be completed outside of our department

    o Maintain other related administrative assignments

    **Email support and Accountability**

    o Maintain your individual inbox and stay up to date on incoming emails

    o Provide email follow up to customers/clients when necessary

    o Engage in a positive and productive manner with clients in order to help them extract the highest level of value from our product.

    **Qualifications**

    Ability to prioritize a diverse workload

    Excellent communication skills with both coworkers and customers/clients alike

    Willingness to develop an in-depth understanding of daily operations in our department as well as our business model as a whole

    Ability to speak both English and Spanish is preferred

    Accountability to your teammates

    A sense of urgency and a willingness to take on a challenge

    Minimum Education and/or Experience:

    High School Diploma

    Experience in a professional office setting

    Basic computer competency

    The ideal candidate will have an interest in learning more about our business and growing with the company. This role provides room for growth and an opportunity for more responsibility and further training in the industry.

    **Computer Skills:**

    Proficiency with the Microsoft Office Suite of applications including Word, Excel, PowerPoint, and Outlook

    Basic document management skills

    Working knowledge of professional office equipment (computers, scanners, printers etc.)

    **Additional Information**

    All your information will be kept confidential according to EEO guidelines.

    *Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is and it ensures that we live what we believe.*

    *If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.*

    ***Experian U.S. employees are required to be fully vaccinated for COVID-19.***

    Experian Careers - Creating a better tomorrow together

    **Job Location**

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