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Patient Access Representative II - Cambridge, United States - Cambridge Health Alliance
Description
Date Posted:
05/06/2024
Requisition Number: 1830
Location: CHA Cambridge Hospital
Work Days: Weekdays & Weekends
Category: Medical Assistant
Department: Pediatric Office Practice Cambridge
Job Type: Full time
Work Shift: Various Shifts
Hours/Week: 40.00
Union: Yes
Union Name: CH Laborers 380
DEPARTMENT DESCRIPTION:
Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region.
Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits.Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes.
As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation.
You will help deliver care across the entire spectrum of primary care - with internal medicine, family medicine, pediatrics, geriatrics and women's health services.
You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services.
CHA is also a teaching hospital, with several primary care centers hosting CHA's Harvard Internal Medicine residency and Tufts Family Medicine residency.
Job Purpose:
The Patient Access Representative II (PAR II) position consists of both administrative/clerical functions in addition to the clinical responsibilities of the medical assistant.
PAR IIs are essential members of the ambulatory team.They provide the ambulatory site the flexibility of meeting both clinical and administrative needs, while contributing to the smooth operation of the clinic by facilitating patient flow.
Administrative Responsibilities: 1) Greeting patients courteously. 2) Answering the telephone professionally and taking accurate detailed electronic messages. 3) Scheduling patient appointments electronically (using Epic), according to scheduling guidelines. 4) Execute daily insurance verifications by means of the Passport system. 5) Complete patient appointment registrations efficiently with the result of successful claim submissions. 6) Maintain detailed accurate records of the department's daily co-payments collected and deposited. 7) Obtains consent for treatment and other necessary patient signatures. 8) Perform administrative duties necessary to ensure appropriate billing and reimbursement for services provided. 9) Assist with the processing of prescription refill requests. 10) Scan documents into appropriate medical records. 11) Receive and distribute incoming and outgoing mail and faxes. 12) Assist with processing of referrals and coordinating specialty appointments. 13) Troubleshoot office equipment failures. 14) Generate necessary maintenance request for repairs.
Clinical Responsibilities: 1. Actively and efficiently manage the flow of patients through the clinic: a. Pre-visit chart medical record preparation and information gathering to optimize the visit. b. Participate in team huddles and team meetings. c.
Room patients:
Qualifications/Requirements:
Education:
High school diploma or equivalent. Graduation from an accredited medical assistant program.
Certifications:
Maintains current AHA Basic Life Support Certification
Linguistic Capabilities:
Ability to write and verbally communicate in English. Knowledge of a second language preferred.
Work Experience:
Current experience as a Medical Assistant. Experience with administrative duties in a clinical setting preferred.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law.
We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development.
Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.
Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health.
As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care.
We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time.
It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees.
The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.
At CHA, you can believe in where you work and go home every day knowing you made a difference.
Join our team and help us bring Care to the People.
