Housekeeping - Executive Housekeeper - Ojai, United States - Ojai Valley Inn

Ojai Valley Inn

Verified Company

Ojai, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Executive Housekeeper is responsible for the oversight of a property-wide cleaning program that is consistent with resort and AAA Five Diamond Standards.

This individual is responsible for the daily leadership and supervision of a team of Housekeeping associates. The Executive Housekeeper must be an strong and effective communicator with excellent time management skills.

This position requires a leader who not only directs and motivates associates, but works to constantly upgrade the guest service standards and the esthetics of the property.

Continuously monitors cleaning programs, amenities, and services to ensure property maintains a competitive edge within our industry. Implements departmental training initiatives, incentive programs, and departmental processes. Coaches, counsels, and disciplines associates in an effective, fair and consistent manner. Ensures processes are in place that effectively serve guest requests. Responds appropriately to resolve guest issues. This individual is a role model whose actions set an example for the entire team.

Essential:

A minimum of two (2) years experience in housekeeping management at a Four or Five Diamond resort.-Bilingual English/Spanish.-Training in cleaning and sanitation.-Knowledge of chemicals and cleaning products.-Knowledge of OSHA standards.-Proven ability to lead a team.-Experience in coaching, counseling and conducting performance reviews.-Experience in resolving guest issues and complaints effectively.-Previous financial responsibility for departmental budgets.-Track record exhibits the ability to meet deadlines and work under pressure.-Creative thinker with the ability to develop programs for improvement of productivity and guest service.-Flexible and adaptable to change.

-Intermediate or greater knowledge in the use of a computer including the Microsoft Office Suite

Desirable:

Previous experience in other hotel/resort operations.-Ability to read and write in Spanish.-College degree in Hospitality, Business or a related field.

-Experience with a property management system, SMS preferred

ESSENTIAL JOB FUNCTIONS:

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other jobrelated duties assigned by their supervisor.

Maintain and consistently upgrade cleaning programs that maintain resort and AAA Five Diamond standards.-Establish cleaning protocols to ensure appearance and life of all furniture, fixtures and equipment.-Conduct inspections to maintain the highest quality standards.

This includes guest rooms, public areas, and office space.-Assess and upgrade cleaning equipment inventory, ensuring the proper utensils are in place for associates to perform their job functions.-Maintain a solid knowledge of all housekeeping line-level job functions.-Interview, select and train housekeeping associates.-Coach, counsel and discipline associates.-Conduct performance evaluations-Reward associates for exemplary performance-Address deficiencies in quality or quantity of work-Review associate scheduling to ensure proper staff coverage.-Oversee outside vendors who are contracted for specific tasks, verify quality and addressing any deficiencies.-Ensure completion of inventories and extensions of linens as required.-Ensure necessary supplies are available, maintain par levels in stock.-Prepare and manage the Housekeeping budget including:Labor-Supplies-Annual recommendations for capital improvements and operating budgets-the ability to stay within the budgetary percentage guidelines for labor and other expenses-Communicate effectively with management, supervisors and staff members in reviewing and discussing overall resort operations, property status, department projects, operations successes and deficiencies.-Take an active role in the overall rooms division operations.-Develop and maintain a consistent room inspection program to ensure zero defects in all rooms.-Supervise administration of Lost and Found.-Supervise the administration and inspection of the uniform program, including staff uniforms and dry cleaning for guests and hotel management.-Supervise the laundry vendors to maintain quality standards and keep within prescribed costs.-Receive and implement OSHA training on all safety hazards.

The salary range for this position is $115,000 to $125,000. This is the pay range for this position that the employer reasonably expects to pay.

Decisions regarding individual salaries will be based on a number of factors, such as experience, type and of size of prior property experience, location, and education.