Pixie Pool Server - Ojai, United States - Ojai Valley Inn

Ojai Valley Inn

Verified Company

Ojai, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Pool Server is responsible for providing exemplary service at the Ojai Valley Inn Pools.

Duties include; host/welcoming guests and seating, clearing and resetting lounge chairs, cabanas, and tables, refreshing drinks, and responsible for set up and break down of all pool areas.

The Pool Server is ideally positioned to enhance the guest experience and plays an essential role in the resort's goal of exceeding high guest expectations.

Remaining constantly aware of the pool environments, engaging with guests, anticipating their needs and taking initiative to improve their experience.

The Pool Server is to follow all luxury standards, correct ringing of orders to insure correct billing, and breakdown/reset of dining areas after times of service.

Essential:

One year in a restaurant environment.-Possess a positive, outgoing and friendly Personality.-Ability to follow the OVI standards of Presentation.-Ability to follow the OVI standards of Body Language.-Ability to follow the OVI standards of Verbiage.-Ability to work cohesively with other employees as part of a team.-High school graduate.-Reading, writing, and oral proficiency in the English Language.-Ability to work a flexible work week including weekends and holidays.-Excellent people skills.-Ability to communicate in English with guest/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding.-Ability to perform basic mathematical computations.-Verbal and writing skills.-Ability to work productively with other operating departments.-Ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the Manager.-Maintain professional appearance, behavior, integrity, and openness to employees and guests.-Ability to prioritize and organize work assignments.-Ability to follow directions.-Be active in the role of safety and security.

Be cognizant of all emergency-reporting procedures.-Ability to be a clear thinker, analyze and resolve problems exercising good judgment.-Ability to focus attention to details.-Ability to remain calm and courteous in demanding and difficult customer situations.-Ability to work weekends, holidays, and have a flexible schedule when business requires.-Knowledge of the OVI's philosophy and practices.-Ability to provide clear and pleasant telephone communication to all callers.-Knowledge of hotel's standards, policies and procedures.-Ability to work cohesively with other departments as part of a team.

-Ability to maintain discretion and confidentiality of all guests and pertinent Inn information

ESSENTIAL JOB FUNCTIONS:

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other jobrelated duties assigned by their supervisor.

Demonstrate knowledge of The Ojai Valley's practices, culture, terminology, organizational structure, and general philosophy.

That philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees and guests.-Maintain a friendly yet unobtrusive manner with all guests throughout their dining experience.-Promote teamwork and foster a harmonious working climate.-Recognize and address potential intoxicated, disruptive or undesirable guests.-Properly handle and report employee guest accidents.-Respond properly to any hotel emergency or safety situation.-Perform other tasks or projects as assigned by the supervisor, manager, or resort management.

-Offer guests of the pool an enjoyable, expertly served beverage/dining experience conforming to Service and

Training Manual:

All associates must endeavor to actively greet guests, smile, make eye contact and speak clearly in a friendly manner as they enter the pool area-Set up Mise en Place i.e.

follow checklist, clean menus, have server book and pens ready, etc.-The Opener must ensure that all areas are prepped for the day.-The assigned station is the Server's "stage" for the shift and they must take pride and ownership of it.

Each table in a server's station must be thoroughly proofed by the assigned server and coordinate with PA the plan for the day.-The Server must always have their "tools of the trade" on their person during shift.-The pool and Back of House areas must remain a neat, clean and organized environment at all times during the shift.-Each Server must always practice a "clean as you go" philosophy throughout their shift.-Servers are to be on the floor or at the pools taking care of their guests and not standing in the wait station or under an umbrella outside talking to each other.-The Server will greet the guest in an upbeat and professional manner.

Introduce yourself and drop off menus.-The Server will speak in a calm, unrushed manner to best reflec