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    Supply Chain Specialist - Seattle, United States - Net2source

    Net2source
    Net2source Seattle, United States

    6 days ago

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    Description

    Position: Specialist, Scheduling and Cell Logistics

    Location: Seattle, WA

    Duration: 12+ Months (Extendable) Projected for 12 months and beyond depending on the business need.

    This Position is Onsite-

    Shift Time: (1pm to 11PM Mon Friday PST.)

    Pay Rate: $41.00/hr on W2 Paid weekly

    Client: Pharmaceutical

    Benefits:401K, Paid-Time Off are NOT offered (except where state applicable sick time is required)

    Job Description:

    The Position:

    The Operations Specialist, Scheduling and Cell Logistics will be responsible for monitoring patient

    treatment schedules for the manufacturing of BMSs clinical and commercial autologous cellular

    immunotherapy products. They will resolve real-time operational issues related to transportation,

    manufacturing, distribution, and administration.

    The primary duty of the Operations Specialist, Scheduling and Cell Logistics is to execute day-to-day

    operations (>= 95% of time). Participation in projects and working groups is growth opportunity as

    operations permit, considering performance and alignment with development plan.

    Position is office-based in Seattle-Dexter with in-office attendance is required at a 100% on-site capacity

    Position shift time is 1pm- 11pm local time.

    Overtime may occasionally be required as assigned.

    Weekend and holiday on-call support is required as assigned.

    Travel is possible and will not exceed 10%. International travel will not exceed once per

    year.

    Education and Experience:

    Bachelors degree or 3 years of work experience

    Work experience in customer service, call center operations, patient services/navigator,

    account management, logistics, or supply chain preferred

    Responsibilities:

    Act as initial and primary scheduling point of contact for apheresis centers,

    manufacturing sites, couriers, and other logistics partners

    Create and maintain patient schedules in coordination with apheresis centers,

    manufacturing sites, treatment sites, and third-party logistics

    Monitor collection, delivery, transportation, and manufacturing activities

    Troubleshoot and develop plans of action for issues throughout the patient journey

    Interact with internal and external stakeholders over the phone and email

    Ensure a positive end-to-end customer experience

    Execute escalations and facilitate product returns and product replacements

    Input and maintain transactional data related to patient schedules within BMSs

    scheduling system

    Document feedback from customers and partners as received

    Actively participate in tactical and other meetings as assigned

    Facilitate daily operations activities and meetings including shift turnover on rotating

    basis

    Provide real-time scheduling portal support to external users

    Monitor and triage requests and issues within the case management system

    Provide on-call and holiday support as assigned

    Comply with applicable SOPs, work practices, and other documentation

    Accountable for individual performance

    Execute project tasks as assigned

    Execute working groups tasks as assigned

    Knowledge, Skills, and Abilities:

    Highly self-motivated, self-aware, and professional

    Able to work independently and in groups

    Flexible in responding to quickly changing business needs

    Exceptional customer service orientation

    Skilled at managing tense situations and de-escalation

    Eager to work with teams from other regions and cultures

    Able to share workspace for independent and collaborative work

    Strong sense of ownership and accountability

    Fluent reading, speaking, and writing skills required in English

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