CRM Business System Analyst - Washington, United States - Leidos

Leidos

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like the kind of environment where you can thrive, keep reading

The Challenge:

Provide consultation to help customers develop and modify system configurations for leveraging Customer Relationship Management (CRM) information systems (IQ) to achieve mission outcomes.
Guide customers in formulating new sound business and related technical processes as well as analyzing/optimizing current processes.
Coordination with customer business process owners and various technology teams to ascertain/develop technical requirements and user acceptance testing relating to CRM system functions including but not limited to new data acquisition and system VIP output.
Ability to multitask while supporting VIP clients.
Provide daily support for Intranet Quorum (IQ) product to customers.
Provide weekly reports and open tickets for each support or consulting request from customers.
Train Intranet Quorum (IQ) product to new customers as they turnover in customer offices.

What Sets You Apart:

Bachelor's degree in related field with two or less (2) years of relevant experience, may consider more years of experience in lieu of degree.
Ability to learn proprietary CRM software.
Basic knowledge of HTML and troubleshooting skills.
Ability to clearly/concisely/effectively communicate in writing or in verbal exchange with varying audiences.
Ability to effectively synthesize clear explanations of complex technical or business process to audiences with varying levels of background and expertise.
Two plus (2+) years of relevant experience with MS Office products
This position requires U.S Citizenship and be able to obtain and maintain Public Trust Security Clearance

You Might Also have:

Familiarity with CRM software similar to Salesforce or Microsoft Dynamics and associated business process.
Advanced knowledge with MS Excel
Familiarity with XML tags and parameter files
Microsoft server 2016/2019 knowledge and experience
Experience with Oracle/SQL
One (1+) years of experience working in a Senator or Congressman's office using IQ (Intranet Quorum)
Experience with Technical Support ticket tracking

We take care of our employees. Leidos seeks the best and the brightest, and in return, we invest in you, with an eye on your future, through career advancement, growth opportunities and continuous improvement via mentoring, formal and informal project management training and assistance with obtaining pertinent certifications. We challenge you to help solve some of the world's toughest problems, and reward you with a welcoming culture that recognizes the importance of a strong work/life balance, as well as competitive compensation and benefits. We believe that diversity and inclusion make us all better and offer the chance to have fun and make a difference.

Original Posting Date:

Pay Range:
Pay Range $48, $86,950.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.