- Responsible for the sales and profit projections of the bowling/karaoke department.
- Meets or exceeds sales goals through the efficient execution of Company policies and procedures.
- Be consistently on the floor to provide personal sales support and troubleshoot the store.
- Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures, and sales goals.
- Provides operational and customer service training for BO/KA employees at all levels.
- Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
- Writes and/or updates operations manual for departments to include day-to-day procedures.
- Prepares and presents performance evaluations and counseling notices to direct reports.
- Knows and understands the department's employees' job responsibilities.
- Proactively supports any promotional activities within the store and contributes to an effective working environment.
- Assists the Marketing Department with ideas to help increase store traffic upon request.
- Conducts alcohol and age restriction control in accordance with company policies.
- Maintains confidential discussions of employees' increases, promotions or transfers.
- Reports all irregular issues and problems to store management for a solution.
- Assist in ensuring that the facility is always clean and organized.
- Performs all shift duties as required by the General Manager.
- Additional Duties and Responsibilities to be performed when directed by the General Manager.
- Selects, coaches, and develops effective staff for Bowling, Karaoke, and Events Departments.
- Develops a diverse, high-performance team by coaching, counseling and mentoring.
- Reviews department timesheets for accuracy of hours and overtime.
- Assists with new hire orientation for store employees.
- Monitors departments' staffing on a daily basis to ensure each department is adequately staffed.
- Prepares performance evaluations and counseling notices, as required, for direct reports.
- Audits refund and/or credits against itemized sales from the previous day.
- Audits cash drawers and transactions.
- Audits and tracks special events.
- Creates Daily Audit Report with sales information and auditing discoveries for store management.
- Researches problems discovered during audits.
- Follows Company guidelines for managing confidential information, customer satisfaction, and supervising store personnel.
- Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
- Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
- Complies with all OSHA requirements.
- Contributes to improvement or more efficient and less expensive ways and means in-store processes.
- Assists in the research and development of resources that create timely and efficient store workflow.
- Performs special projects and other miscellaneous duties as assigned by Executive Management.
- Assists in the maintenance and/or update of store IIPP and OSHA records.
- Maintains high ethical standards in the workplace.
- Maintains good communication with general management, customer service associates and outside contacts.
- Complies and maintains confidentiality of all company policies and procedures.
- Some colleges preferred but not required; a minimum of 3 to 5 years of work experience in the bowling, entertainment or hospitality industry.
- Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of "can do" success.
- Strong operational skills with a focus on great time management.
- Previous experience in retail/restaurant or customer service environment required, previous experience in management preferably of a bowling or game center highly desirable.
- Ability to lead by example.
- While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
- The noise level in the work environment is usually loud.
- While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
- The employee is required to stand and walk for extended periods of time without breaks during busy times.
- In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
- Lifting and/or moving up to 100lbs with assistance is required.
- Paid Time Off (PTO)
- Health, Medical, Dental
- 401(K) with company matching
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Bowling & Events Department Manager - National City, United States - Round1
Description
Round One Entertainment is looking to hire a full-time, non-exempt Bowling Manager for our new location in San Diego, CA at the Plaza Bonita Outlet.Overview:
The Bowling Manager is responsible for the sales, profits, staffing, image and operation of the bowling/karaoke department. S/he will be responsible for the administration of business goals in revenues, expense, profitability, and customer satisfaction and employee morale for these departments.
Essential Duties:
Non-Essential Duties:
Qualifications:
Work Environment:
Physical Demands:
Benefits:
If interested, please submit your resume or apply online at
Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA) for more information.
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