Bowling & Events Department Manager - National City, United States - Round1

Round1
Round1
Verified Company
National City, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Round One Entertainment is looking to hire a full-time, non-exempt Bowling Manager for our new location in San Diego, CA at the Plaza Bonita Outlet.


Overview:

The Bowling Manager is responsible for the sales, profits, staffing, image and operation of the bowling/karaoke department.

S/he will be responsible for the administration of business goals in revenues, expense, profitability, and customer satisfaction and employee morale for these departments.


Essential Duties:


  • Responsible for the sales and profit projections of the bowling/karaoke department.
  • Meets or exceeds sales goals through the efficient execution of Company policies and procedures.
  • Be consistently on the floor to provide personal sales support and troubleshoot the store.
  • Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures, and sales goals.
  • Provides operational and customer service training for BO/KA employees at all levels.
  • Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
  • Writes and/or updates operations manual for departments to include daytoday procedures.
  • Prepares and presents performance evaluations and counseling notices to direct reports.
  • Knows and understands the department's employees' job responsibilities.
  • Proactively supports any promotional activities within the store and contributes to an effective working environment.
  • Assists the Marketing Department with ideas to help increase store traffic upon request.
  • Conducts alcohol and age restriction control in accordance with company policies.
  • Maintains confidential discussions of employees' increases, promotions or transfers.
  • Reports all irregular issues and problems to store management for a solution.
  • Assist in ensuring that the facility is always clean and organized.
  • Performs all shift duties as required by the General Manager.
  • Additional Duties and Responsibilities to be performed when directed by the General Manager.
  • Selects, coaches, and develops effective staff for Bowling, Karaoke, and Events Departments.
  • Develops a diverse, highperformance team by coaching, counseling and mentoring.
  • Reviews department timesheets for accuracy of hours and overtime.
  • Assists with new hire orientation for store employees.
  • Monitors departments' staffing on a daily basis to ensure each department is adequately staffed.
  • Prepares performance evaluations and counseling notices, as required, for direct reports.
  • Audits refund and/or credits against itemized sales from the previous day.
  • Audits cash drawers and transactions.
  • Audits and tracks special events.
  • Creates Daily Audit Report with sales information and auditing discoveries for store management.
  • Researches problems discovered during audits.
  • Follows Company guidelines for managing confidential information, customer satisfaction, and supervising store personnel.
  • Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
  • Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
  • Complies with all OSHA requirements.

Non-Essential Duties:


  • Contributes to improvement or more efficient and less expensive ways and means instore processes.
  • Assists in the research and development of resources that create timely and efficient store workflow.
  • Performs special projects and other miscellaneous duties as assigned by Executive Management.
  • Assists in the maintenance and/or update of store IIPP and OSHA records.
  • Maintains high ethical standards in the workplace.
  • Maintains good communication with general management, customer service associates and outside contacts.
  • Complies and maintains confidentiality of all company policies and procedures.

Qualifications:


  • Some colleges preferred but not required; a minimum of 3 to 5 years of work experience in the bowling, entertainment or hospitality industry.
  • Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of "can do" success.
  • Strong operational skills with a focus on great time management.
  • Previous experience in retail/restaurant or customer service environment required, previous experience in management preferably of a bowling or game center highly desirable.
  • Ability to lead by example.

Work Environment:


  • While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
  • The noise level in the work environment is usually loud.

Physical Demands:


  • While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a
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