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    SAP SD CCM Techno Functional Consultant - Charleston, United States - Wipro Technologies

    Wipro Technologies
    Wipro Technologies Charleston, United States

    1 week ago

    Default job background
    Description
    Role Purpose
    The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution
    Do
    Bridging the gap between project and support teams through techno-functional expertise

    For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
    Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
    Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
    Support the solutioning team from architectural design, coding, testing and implementation
    Understand the functional design as well as technical design and architecture to be implemented on the ERP system
    Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
    Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
    Write code as per the developmental standards to decide upon the implementation methodology
    Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
    Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
    Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
    Support on-site manager with the necessary details wrt any change and off-site support

    Skill upgradation and competency building

    Clear wipro exams and internal certifications from time to time to upgrade the skills
    Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
    Write papers, articles, case studies and publish them on the intranet

    Stakeholder Interaction
    Stakeholder Type
    Stakeholder Identification
    Purpose of Interaction
    Internal
    Lead Consultant
    Reporting & updates
    Onsite Project Manager/ Project Teams
    To provide off-site support and inputs as per client requirements
    External
    Clients
    For solutioning and provide support
    Display
    Lists the competencies required to perform this role effectively:
    Functional Competencies/ Skill

    Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment -

    Competent
    Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect-

    Master
    Functional/Technical Knowledge - Specific to the functional and ERP system in depth knowledge of the function processes and system and ERP functionality- Master

    Competency Levels
    Foundation
    Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
    Competent
    Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
    Expert
    Applies the competency in all situations and is serves as a guide to others as well.
    Master
    Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
    Behavioral Competencies

    Formulation & Prioritization
    Innovation
    Managing Complexity
    Client centricity
    Execution Excellence
    Passion for Results

    Deliver
    No.
    Performance Parameter
    Measure

    • Contribution to customer projects
    Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT

    • Automation
    Process optimization, reduction in process/ steps, reduction in no. of tickets raised

    • Skill upgradation
    # of trainings & certifications completed, # of papers, articles written in a quarter
    SAP SD - Sales and Distribution
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