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    Call Center Agent - Lewisville, United States - CornerStone Staffing

    CornerStone Staffing
    CornerStone Staffing Lewisville, United States

    4 days ago

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    Description

    Job Description

    Job Description

    CornerStone Staffing is partnered with a Top Rated Auto Repair company and we have immediate openings for Dynamic, Results Driven Customer Service Representatives in Lewisville, TX. If you truly enjoy helping people and working in a fun environment, this is the opportunity for you Apply today

    Bonus potential, free lunch on Thursdays, free breakfast on Monday, on-site cafe, free gym, and stand up desks are just some of the perks

    Job Title: Customer Service Representative - Auto Repair Company

    Start Date: Monday, May 20th

    Location: Lewisville, TX

    Pay: $17/hr.

    Schedule: Monday - Friday 11:00am - 8:00pm (8 hour shift), plus one Saturday a month (First 3 weeks of training are Monday - Friday 9:00 am - 6:00 pm)

    Job Description:

    Customer Service Representatives will handle inbound/outgoing calls to customers needing immediate assistance scheduling appointments for vehicle repair & towing, following up on insurance claims reported by the partnered insurance companies, handling inbound calls, etc. We are seeking candidates with excellent customer service skills that really want to help our valued customers. Ideal candidates will enjoy handling inbound/outbound calls calls per day), handling inbound inquiry calls, and comfortable with productivity requirements.

    Requirements:

    • Must have call center experience
    • Spanish bilingual is a plus
    • Comfortable handling inbound/outbound calls per day
    • Comfortable with inbound inquiry calls
    • Must have at least 2 years of strong customer service experience
    • Excellent communication skills, verbal & written
    • 3 or less jobs in 5 years - Job hoppers will NOT be considered
    • Great clerical skills, as well as the ability to type 35 words per minute or more

    Perks:

    Amazing bonus potential that starts accumulating on Day 1 and is paid out once taking permanently (scored on both great performance and attendance)

    Metrics:

    94%+ Attendance Record

    Must be current active teammate

    Must be employed during bonus month

    Must have 0 customer or corporate complaints

    ACD (Automatic call distribution) talk time of 4 hours or more

    Meet or exceed quality management phone call scores

    Monthly Tiers:

    Tier assignments touched, 400 appointments scheduled. 375 orders repaired= $200 paid monthly

    Tier assignments touched, 500 appointments scheduled, 400 orders repaired, 4 hours of acd= $400 paid monthly

    Tier assignments touched, 600 appointments scheduled, 450 orders repaired, 5 talk times acd= $600 paid monthly

    • PTO/Benefits once hired on permanently
    • Only 1 Saturday per month and no Sundays
    • Great hours
    • Catered food twice per week
    • Stand up desks and beautiful building

    Screening Process Includes:

    • Clerical Assessments
    • Interview Process
    • Background Check
    • Drug Screen

    To Apply for this Job:

    Click the Apply Online button, then:

    • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
    • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

    After completing the online application, for immediate consideration, you will need to email and write "Auto CSR" to schedule a phone interview with a recruiter.

    #ZIP

    #CB

    Company DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

    CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity

    Company Description

    CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r
    \r
    CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity
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