-
Service Consultant
2 weeks ago
CarMax Merriam, United StatesCarmax E Frontage Rd [Service Advisor] As a Service Consultant at Carmax, you'll: Meet and greet all service customers in a friendly manner; Assist Service/Customer Operators with incoming service calls when needed; Accurately interview and document customer concerns; Establish s ...
-
Service Consultant
1 week ago
Hendrick Automotive Group Merriam, KS, United StatesHendrick Chevrolet Shawnee MissionLocation: 8300 Shawnee Mission Pkwy, Merriam, Kansas 66202 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Supervisory R ...
-
Service Consultant
1 week ago
Hendrick Automotive Group Merriam, United StatesHendrick Chevrolet Shawnee MissionLocation: 8300 Shawnee Mission Pkwy, Merriam, Kansas 66202 · Summary: · Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Superviso ...
-
Automotive Service Consultant
1 week ago
Hendrick Automotive Group Merriam, KS, United StatesResponsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Advises customers on necessary/suggested services. · Offers additional services and repairs to customers. · Comput ...
-
Automotive Service Consultant
1 week ago
Hendrick Automotive Group Merriam, KS, United StatesHendrick Toyota MerriamLocation: 9505 W. 67th St, Merriam, Kansas 66203 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Advises customers on necessary and ...
-
IT/Professional Services Consultant
1 week ago
Apex Dynamics Lake Tapawingo, United StatesAs a family-owned, medium-sized company, Electric Paper Informationssysteme GmbH offers various solutions for digitizing the working world (B2B). For over 25 years, we have been developing and distributing software from renowned international providers for automated data collecti ...
-
Personal Disponent
1 week ago
Infinity Ventures Merriam, United StatesTIME FOR A NEW CHALLENGE? · Perfect, because our colleagues from Kassel are currently looking for a Personnel Disponent (m/f/d) in Onsite Management for our client SMA Solar Technology AG. · Piening Personal is a family-owned company specializing in temporary work, personnel plac ...
-
Training to become a Fresh Salesperson
1 week ago
ZephyrTech Merriam, United StatesWe are an internationally successful trading company of the Schwarz Group. Join Kaufland and find the perfect start to your professional career with us. · What to expect from us: · - Get to know the exciting world of retail and the service counters for meat, sausage, cheese, and ...
-
Client Service Consultant
3 days ago
CBIZ Kansas City, United StatesWith over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-c ...
-
Automotive Service Consultant
1 week ago
Hendrick Automotive Group Kansas City, MO, United StatesHendrick Lexus North (Kansas City)Location: 9300 NW Prairie View Rd, Kansas City, Missouri 64153 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Advises cu ...
-
Velocity Enterprises Park City, United StatesATTENTION Apply easily via WhatsApp: · https://ergo.pitchyou/go/3935?jkey=TRAININGDo you enjoy working with people? Are you self-motivated and driven to achieve your professional goals? Great – we're looking for you to join ERGO and lay the foundation for a promising career. · Ap ...
-
Team lead software development vehicles
1 week ago
NovaWorks Solutions Park City, United StatesAs a subsidiary of DB Engineering & Consulting, we are part of one of the largest engineering service providers in Germany and belong to the internationally operating DB E.C.O. Group. With our modern and knowledge-based teams, we are technology partners for renowned companies in ...
-
Certified Pest Controller Starting at 3100 Euros
2 weeks ago
Matrix Dynamics Overland, MO, United States FreelanceWe are currently seeking to strengthen our team at a family-run, rapidly growing, and nationally active company based in Neuss, with the following position: · - **Certified Pest Control Technician (m/f/d)**: · - **Partially qualified according to TRGS 523 (m/f/d)** · Join our suc ...
-
Personnel management processing
1 week ago
BlueHorizon Solutions Park City, United StatesLocation: 61191 Rosbach vor der Höhe | Employment Type: Full/Part-time, permanent | Job ID: 842985 · What you will do: · You will be at the forefront: You support your colleagues in recruiting with administrative tasks. · You have a clear understanding of processes: You handle pe ...
-
A specialist advisor/trainer
2 weeks ago
Blue Horizon Enterprises Park City, KS, United States FreelanceYour tasks · - Advising and supporting youth welfare organizations in the (further) development of existing network structures · - Promoting sustainable structural development for healthy and developmentally supportive upbringing of children · - Developing strategies to increase ...
-
Lawyer for consulting
4 days ago
beBee Handyman Park City, KS, United States FreelanceI am in need of a Lawyer service in Park City, KS with the following characteristics:Indicate the specialization of the lawyer you need · General or multidisciplinary lawyer · Type of service you need from the lawyer · Consultation · When do you need to start the service? · I am ...
-
Engineer for Aerospace Systems Engineering
1 week ago
NovaWorks Solutions Johnson Village, United States"Give your career a head start in an international and innovative work environment with ARTS at Johnson Village. As a trusted and creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts in various high-tech ...
-
Client Service Consultant, EB
4 days ago
Holmes Murphy & Associates Kansas City, United StatesAre you interested in a flexible work environment, the opportunity to grow and share your unique potential every day, a place that offers a holistic approach to your wellbeing, an environment that encourages volunteering, and a company with a culture where celebrating yours and o ...
-
beBee Handyman Raytown, MO, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Raytown, MO:What is the age of the patient? · Between 23 and 30 years old · On average, how many homemade meals do you eat per week? · Very few (1-2 meals per week) · What is the main goal in seeking a n ...
-
Senior Consultant, Healthcare Services
1 week ago
Alvarez & Marsal Kansas City, United StatesDescription · Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. · Alvarez & Marsal (A&M) is a premier, independent, global professional services firm specializing in advising organizations on solving comp ...
Service Consultant - Merriam, United States - CarMax
Description
7173 - Kansas City E Frontage Rd, Merriam, Kansas, 66204CarMax, the way your career should beGeneral Summary:
Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.
Principle Duties and Responsibilities:
Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.
Assist Service/Customer Operators with incoming service calls when needed.
Accurately interview and document customer concerns.
Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).
Create repair orders, and route work to technicians or mechanical associates.
Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
Consult with customers regarding needed repairs.
Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .
Close and invoice repair orders.
Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.
Collects service payments and manages cash including receiving and counting money.
Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.
Job Specifications:
Work requires ability to:
Demonstrate exceptional interpersonal, communication, and customer service skills.
Demonstrate exceptional telephone etiquette and active listening skills.
Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
Meet or exceed CarMax guidelines for customer satisfaction.
Read, interpret and transcribe data in order to maintain accurate records.
Intermediate computer skills, including spreadsheet knowledge.
Successfully work with associates in other departments within the store.
Perform multiple duties in a high-energy, fast-paced working environment.
Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
Stay current in CarMax provided training in all areas of the Service process.
Working Conditions:
Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
Requires walking or standing for extended periods of time.
Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.